Solutions Engineer

at  Infobip ltd

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Associate Solution Engineer is an entry level role in Solution Engineering division. This role is primarily focused on learning about products, solutions and business. The Associate works under the supervision of mentor and senior team members and participates in the activities for Infobip’s solution proposals, solution design, delivery and integrations.
An Associate Solution Engineer can act as a generalist and perform all the activities listed below, or learn to become specialized in one or more areas, such as CX consultancy, solution and product or industry specialization.

Help customers understand the value of Infobip solutions and services

• Develop a foundational understanding the customers’ businesses, with a goal of knowing exactly which of our solutions and products can help them evolve their business
• Assist in designing new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design simple technical solutions and service integration plans
• Provide support in handling technical and security questionnaires
• Conduct captivating demos and POCs
• Assist in conducting scoping exercises and contribute to service quote estimations

Assist in implementing solutions for new and existing customers

• Deliver comprehensive and precise technical documentation
• Configure and implement Infobip solutions to meet customer’s business requirements
• Conduct training and solution enablement sessions for SMB customers and document with meeting minutes summaries.

Contribute to internal initiatives and focus on continuous development

• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
• Get familiar with local market requirements and trends
• Learn to have a comprehensive understanding of Infobip’s products and solutions, both technically and commercially, staying updated on changes and upgrades.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That’s why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one’s identity.

Please refer the Job description for details