Solutions Engineer

at  IQGeo

JOB SUMMARY

The Solutions Engineer will play a key role in supporting the Sales team and Account Managers in presales activities.
The Solutions Engineer will use their technical expertises to demonstrate how our solutions can resolve the client’s requirements. To accomplish that, Solution Engineers must try to understand the customer’s challenges and requirements through conversations with the customer’s technical team, matching those requirements with the right combination and configuration of our solutions. The Solutions Engineer is responsible for preparing and delivering product demonstrations to customers that match the expectations of the customers. We expect your demos to go above and beyond a standard demo, incorporating the knowledge you have gathered about the client’s needs and creating a first “wow” experience with the client. As a Solutions Engineer you are the technical SPOC for the client during the presales stage, ready to answer technical questions rapidly and professionally, and if needed involving additional technical experts from within the wider company. In some cases, the process may include technical compliance analysis (like in an RFI/RFP process) in which case a Solutions Engineer is expected to support the bid manager to supply the right answers to the requirements list, carefully looking after the balance between delivering what the client wants and setting the right expectations (that means avoiding to overpromise on anything that could not be delivered).
Position ideally located in one of our Centers of Excellent (Ghent, Frankfurt, or Cambridge) with some flexibility of hours, interesting employee benefits, and possible career building experience with growth opportunities. Ideal for entry-to-mid level professionals seeking to grow a career with an international tech company.

REQUIRED SKILLS/ABILITIES

• Build up and maintain expert knowledge on IQGeo software usage in order to have a thorough

understanding of the technical scope of the sale.

• Ability to build demonstrations to present to the customer (end users, technical experts, IT

experts, senior management).

• Knowledge/experience with telecom networks, primarily fiber networks, is highly desirable.

Utility domain knowledge, primarily electricity networks, is a plus.

• Subset of the following technical skills:

o Knowledge of Python
o Knowledge of JavaScript and HTML design and development.
o Knowledge of Linux, Bash, Docker
o Experience with SQL and RDBMS technology (PostgreSQL, Oracle, SQLite).
o Experience with Geospatial Information Systems (GIS) or web mapping is helpful.

o Experience with ETL tools such as Safe Software’s FME.

• Excellent listening and oral and written communication skills; the ability to articulate technical solutions and how they can solve customer’s business problems to all audiences from the very technical to non-technical.
• Ability to build client relationships based on interpersonal skills. Enjoying to work closely with customers to ensure complete satisfaction
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills. A hands-on problem solver, with ability to think on your feet and change approach as required.
• Fluent English language skills are essential.
• Any of the following language skills are highly desirable:

o French
o German

o Arabic

• Being open and flexible with regards to time management and willing to travel throughout Europe and occasionally to North America, Africa, Middle East and Asia.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite.

EDUCATION AND EXPERIENCE

• A Bachelor’s degree (or equivalent) in a relevant Engineering or Technical subject.
• Preferred 3 years’ experience in a customer facing role in a software/networks organization, preferably working with enterprise sized customers.
• Preferred 5 years of technology and industry experience

DUTIES/ RESPONSIBILITIES

The Solutions Engineer supports the sales and account managers team to drive new orders and

customer retention by:

• Pro-actively engaging in the sales cycle and take charge of the technical aspects and deliverables during the potential customer’s product evaluation.
• Meetings with customers early in the development cycle to fully appreciate and understand the problem the customer is trying to solve.
• Define and implement appropriate demonstrations to fulfil the customer’s needs.
• Work with the sales lead to ensure that presales is based on the appropriate solution and product edition, steering the customer towards Out of the Box functionality whenever possible.
• Confidently presenting these to the customer at the appropriate level
• Represent the company at trade shows and conferences.
• Play an active role in the introduction of new products into the market.
• Maintain a deep understanding of the IQGeo product and speak with prospects and customers about the most relevant features/functionality for their specific business needs
• Support Sales with client business case development, as applicable.
• Work with delivery teams on implementation technical estimates, ensuring a smooth transition from sales to implementation.
• Work closely with Product and Engineering on identification and tracking of product improvement requests

The role will come with a competitive package dependent on experience. Benefits include:

• 25 days of paid holiday, with the opportunity to purchase further days up to a total of 30.
• Paid charity/volunteering day each year
• Company-matched pension contributions of up to 6% base salary
• Private medical insurance
• Health cash plan
• Company life assurance (4 x gross salary)
• Incapacity benefit
• Enhanced maternity leave policy (full-pay 3 months, half-pay 3 months, 15 weeks of SMP), after 2 years of service.
• EV company car scheme (salary sacrifice)
• Cycle scheme (salary sacrifice)
• Give as you earn charity scheme.
• Mentor program