Spécialiste informatique/Information Technology Specialist (Temps partiel/P

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

LA LISTE DES TÂCHES PRÉCISÉES CI-DESSUS N’EST PAS EXHAUSTIVE, VOTRE FONCTION SUPPOSERA UNE ADAPTATION CONSTANTE À DES SITUATIONS DE FORTE ACTIVITÉ ET DE GESTION SPÉCIFIQUE DE RELATIONS CLIENTS.

Notre organisation est un employeur sensibilisé envers l’équité professionnelle et qui s’engage à recruter une main-d’œuvre diversifiée et à maintenir une culture inclusive. L’usage du masculin n’est utilisé qu’aux fins d’alléger le texte. Nous ne discriminons pas en fonction du genre, de l’appartenance ethnique, de la religion, de l’orientation sexuelle, de l’âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales.

Information Technology Specialist
Division: Finance
Department: Information Technology
Reports to: Director of Information Technology
Status : Part -time
* Due to local laws, we will prioritize applicants having the right to work in Canada, and who can communicate fluently in French and English, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and who is excited about creating a memorable customer experience. We are looking for a person with a strong work ethic, a high level of integrity, a concern for quality, a transcultural sensitivity and a customer service orientation.
The IT Technician is responsible for assisting the Director of IT and Assistant Director of IT with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

QUALIFICATIONS AND SKILLS

• Advanced proficiency in oral and writing French is required
• Knowledge of Microsoft systems and O365 preferred
• Knowledge of basic networking principles preferred
• Having project management experience and knowledge of hospitality applications such as PMS, POS is an asset
• A university degree in computer science is preferable.

What’s in it for you?

• Discounts at our MARCUS Restaurant and our 5 Star Spa.
• Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
• Complimentary meal per shift in our employee dining room (Café 1440).
• Excellent training, development, and mobility opportunities.
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
• And so much more!

CORE RESPONSIBILITIES

• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required .
• Participate in property-level, corporate-initiated technology implementations as required .
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Assist with administration of Office 365, connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third-party vendors.

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, YOUR FUNCTION WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONSHIPS.

Our organization is an employer who is aware of professional equity and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of lightening the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other base protected by provincial or federal law.