Sr. Enterprise Success Manager

at  IDeas

:
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
Headquartered in Bloomington, MN, with a technology center in Pune, India, and regional offices across six continents, IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

• Serve as primary post-sale point of contact to develop strong advocates at all levels of the client’s organization (user to Exec) that enable the Sr. IDeaS Success Manager, Enterprise to become a trusted advisor to the IDeaS clients.
• Understand the client’s strategic and tactical objectives and anticipate how this will impact the IDeaS system and the client’s ability to get the maximum value from it.
• Responsible for client communications and conflict resolution.
• Responsible for interacting with Enterprise clients (including executives) to ensure alignment between all communications to the designated client contact.
• Manage internal executive stakeholder meetings and participate in quarterly business review meetings.
• Adhere and set-up Enterprise internal and client processes to improve efficiencies and communications.
• Apply a disciplined and structured approach when resolving and communicating different types of complex Enterprise client issues.
• Look for opportunities which will allow Enterprise Clients to take further advantages of the IDeaS system and improves user engagement
• Proactive involvement in gaining knowledge of new IDeaS System features and modules and their business application and the business issues that they solve.
• Assist the Enterprise Project Manager with any Enterprise Roll-out activities
• Undertake internal/ external projects and provide inputs to SOWs.
• Maintain an in-depth knowledge of the IDeaS Enterprise Solution and their business application including business issues that they solve.
• Monitor client success through metrics and measurements
• Performs other duties, as assigned