Sr. Manager, Wealth Communications, COE

at  TD Bank

JOB DESCRIPTION:

Reporting to the AVP, Colleague Experience, the Senior Manager, Wealth Communications COE, will be accountable to advance the centre of expertise (CoE) to be the powerhouse behind engaging communications.

Primary accountabilities are to oversee the Wealth Communications Standards/Guidelines (’Standards’) in practice, evolve the operating model and adapt and empower communications professionals to grow and make an impact through their collective work. You will work in partnership with the Wealth Communications Senior Managers to:

• Lead the Wealth Communication practice to advance the CoE
• Own, design and enhance Wealth Communications standards based on the continuous assessment and effectiveness of standards, processes and documentation, and incorporate lessons learned into current and future projects/programs
• Manage, oversee and measure the application of our standards across communication professionals
• Develop and manage interaction models in Wealth, leveraging similar functions in the Bank to identify new learnings that can be adopted into Wealth.
• Lead intake, planning & allocation of resources to ensure colleagues are assigned to top priorities while ensuring there is a match in skill and opportunity for development.
• Partner with the team of communications professionals to deliver communications consistent with our communication standards, and in support of the business strategies.
• Lead a team of communication professionals. Enable learning opportunities to develop the breadth and depth of skills and enable exciting, new career paths.
• Primary responsibility for hiring, training, developing and retaining talent to support business needs to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Manage and own reporting and business updates for the COE, including senior leaders
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to CoE.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Be a contributing member of the leadership team and support the team in surfacing issues, celebrating successes, and creating an environment of learning, resiliency, and continuous improvement

SKILLS & EXPERIENCE

• 10+ years relevant experience across financial services, program delivery, communications, marketing or sales, and leading high performing teams and delivering results
• Proven ability to bring in new ways of thinking and new capabilities from enterprise and industry/external businesses.
• Proven people management skills, with a strong ability to effectively lead diverse teams by development training, coaching and ongoing performance management.
• Very strong presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels.
• Strong purposeful project management skills; well organized, with a high diligence.
• Ability to manage ambiguity and constantly changing circumstances in a challenging environment.
• Works exceptionally well in cross-functional teams and is a champion of collaboration.
• Can seamlessly engage colleagues, business partners, external stakeholders, and employees.
• Experience in designing of client and colleague experience is an asset.
• Strong knowledge of the wealth management industry is an asset.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details