Sr Mgr Business Operations

at  Lumen

ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

This role manages capital controls for Enterprise Operations. The role includes budget management, prioritization, progress reporting, team metrics, performance indicators, financial results and forecasts. Will meet/present to Executive level management to represent the team’s performance, financial, and unit results and forecasts. Position will also work cross-functionally with other operational and support groups including AMO, Sales, Architecture/Engineering, Planning, Product, Service Delivery, and Finance. This role will also lead our Operations materials supply chain management team, responsible for timely processing and delivery of materials for network capacity augments. This is a specialized role requiring deep understanding of metrics and analytics with a background in forecasting and trend analysis. This role will have an opportunity to help transform how we manage capital allocation and gain exposure to many parts of the business with leadership interaction.

THE MAIN RESPONSIBILITIES

Performance Analysis and Forecasting including key metric dashboards

• Financial Reporting and Forecasting for completed disconnects
• Financial Reporting and Forecasting for parallel services
• Financial Reporting and Forecasting for re-rate impacts and follow on activity
• Financial Reporting of associated costs (e.g. capacity augment) and waived fees (e.g. building extensions, porting)
• Lead the capital budget reporting processes, ensuring data accuracy, transparency, and enabling real-time decision-making.
• Work closely with key stakeholders, including FP&A, Operations, and senior leadership, to prioritize projects based on strategic impact, resource availability, and operational needs.
• Collaborate with operations owners to monitor capital budgets, generate a forecast, and analyze variances to ensure effective cost management.
• Conduct post-mortem analysis on completed projects, providing actionable insights and metrics to guide future capital investments.
• Supervise and mentor a team of finance professionals, fostering a culture of collaboration, continuous improvement, and accountability.
• Develop and implement frameworks to measure the effectiveness and efficiency of capital expenditures, ensuring alignment with corporate goals.
• Provide clear and concise financial reports and presentations to senior management, highlighting key trends, risks, and opportunities.
• Provide leadership to the Materials supply chain team – manage escalations, change management, and readout on performance metrics