St. Louis Area Store Associate

at  fitflavors

ABOUT FIT-FLAVORS:

fit-flavors is a meal prep company dedicated to providing high-quality, nutritionally balanced meals that taste great. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service. We prepare and package over 4,000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. As we continue to grow, we are looking for a Manufacturing Engineer who can optimize and enhance our daily production processes while innovating new solutions to improve efficiency and quality.
Position Summary
We are seeking a highly motivated and experienced District Lead Associate to support all 6 of our St. Louis area fit-flavors locations. As a District Lead Associate, you will work closely with the Store Managers across all St. Louis fit-flavors 6 locations to ensure our district’s store operations and customer experience meet the company standard. Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.
This role is for you if you have a passion for health, helping others, and are flexible and willing to support all 6 district locations (Chesterfield, Brentwood, St. Peters, Creve Coeur, Sunset Hills, COMING SOON: Des Peres)

EDUCATION & EXPERIENCE

• Minimum of 2 years of retail, food service, or similar management experience
• The ability to provide inspirational, authentic and personalized customer service
• Desire and willingness to develop professionally
• Strong interpersonal and communication skills
• Background and/or interest in health/nutrition industry

PHYSICAL REQUIREMENTS:

• Ability to walk & move quickly within a busy environment
• Physical ability to stand for long periods of time
• Ability to tolerate cooler environment (40 degree walk-in cooler)
• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

LICENSES, CERTIFICATIONS & TRAINING

ServSafe
Upon hiring: Read Owning the Wait by Jillian Tedesco
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Providing best in class customer service to all fit-flavors customers, following the Customer Experience Standard
• Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)
• Checking customers out through the POS system
• Knowledgeable on the food quality and preparations
• Counting the drawer each shift and being responsible for the money collected during the shift
• Answering all incoming store phone calls with excellent customer service
• Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls

-Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America

• Assisting the Store Managers in managing inventory and ordering for the store location as necessary
• Having flexibility for schedule changes due to business needs
• Opening and closing the store by yourself