Student Services Executive

at  Bayswater Education

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE

• Experience of working with individuals & groups of international students taking part in education programmes (desirable).
• Experience of safe-guarding of children and best practices (desirable).
• Experience of working with international clients (desirable).
• An undergraduate degree and welfare qualification (desirable).
• Good verbal and written communication skills.
• Competence in administration and attention to detail.
• Numerate and IT literate with competence in Excel.
• Creative and adept at social media.
• Approachable, friendly and caring.
• Resilient with a flexible, ‘can-do’ approach to work.
• A team player and able to build rapport and engage with a diverse range of people.
• Committed to continuous improvement through being outward looking and reflective.
• Passion to deliver a time of their lives experience to our students.

ROLE AND RESPONSIBILITIES:

The Student Services Executive role is customer facing, requiring good communication and inter-personal skills, projecting a friendly, open and professional manner at all times when representing the college. We expect our Student Services staff to be team players, able to flex and cover any area outlined below, while getting to develop individual strengths and areas of ownership. In this particular role, we are looking for someone who will focus on our social programme and social media as well as admin tasks, especially around bookings and accommodation. The ideal candidate will be a creative and outgoing ‘people-person’ who enjoys being around our wonderful international students.

KEY TASKS AND RESPONSIBILITIES:

• Based at reception, greet all people entering the building in a friendly way and answer all e-mails and telephone calls in a timely and professional manner.
• Deal with walk-in enquiries, selling our courses and processing bookings.
• Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
• Meet with new students on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure.
• Keep the college database maintained and up to date with correct student details.
• Process bookings to enrol students, take payments and send relevant documents to students.
• Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained.
• Communicate with other staff members within the organisation including Sales, Marketing, Admissions, Finance, and the Academic team, keeping to agreed internal service targets.
• Create and run activities for a diverse and fun social programme for all students, in line with our Student Experience promise, including guest lectures, social events and company visits.
• Create materials to advertise the social programme (in line with brand guidelines).
• Attend social events and collect photos and testimonials for our social media posts.
• Develop fundraising and volunteering events.
• Create social media content, using reels and posts to boost the school’s social media presence, brand recognition and impact.
• Lead on the organisation of the activity programmes for junior and adult groups that come throughout the year.
• Take responsibility for the welfare, safety and care of students at all times, extra duty of care is required for students under the age of 18.
• Report any maintenance or cleaning issues to the Centre Director.
• Inform the Student Services Manager and Centre Director of any welfare issues.
• Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
• Contact students with low attendance / students who have missed consecutive days by email, telephone, or in person at Bayswater College.
• Keeping accurate, up–to-date records of all student accommodation bookings.
• Place students in host families, house shares, hotels, hostels and student residences.
• Identify and stay in the know with any new student accommodation options in Brighton.
• Accommodation of groups of international students taking part in education programmes.
• Send out accommodation information to students and agents when booked.