Supervisor, Error Resolution

at  State of Arizona

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

SUPERVISOR, ERROR RESOLUTION

Job Location:
Address: 1600 W. Monroe Street, Phoenix, AZ 85007
Posting Details:
Salary: $26.4424/hour (annualized at $55,000)
Grade: 22
Closing Date: Open Until Filled
This position may be available for a hybrid work schedule to include one (1) day per week of in-office presence, and the remaining time available for remote work, within Arizona. This hybrid work schedule is based upon the department’s business needs and continual meeting of expected performance measures.
Job Summary:
The Supervisor, Error Resolution is responsible for supervision for an Error Resolution Team, as assigned, which consists of team members analyzing, investigating, and adjusting tax documents and payments for a variety of tax types within the Tax Accounting System (TAS). This role oversees the operations of the Error Resolution Program, and collaborates with internal and external stakeholders to meet agency and taxpayer needs.
Job Duties: Job Description - Supervisor, Error Resolution.pdf
Check out the attached job description for more details!
Job Requirements:

EDUCATION & EXPERIENCE

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of five (5) years’ tax error resolution or related experience

KNOWLEDGE/UNDERSTANDING

• Knowledge and understanding of banking credits and debits, accounting and taxation
• Knowledge of the integrated tax system (TAS)
• Knowledge of statutes applicable to tax reporting
• Knowledge of confidentiality requirements regarding tax information
• Knowledge of return filing instructions and electronic filing requirements
• Knowledge of Federal and State laws, rules and regulations

SKILLS

• Strong verbal, written, and listening communication skills
• Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage, and interest
• Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations to meet deadlines.
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Proficient in the use of tax reporting systems such as TAS

ABILITIES

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work both independently and collaboratively as part of a team
• Ability to build, motivate, engage, develop/grow, and retain a high performing team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to build strong working relationships and partnerships with internal and external customers and stakeholders
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
• Ability to stay up to date on current tax laws, statutes, regulations, codes, and court rulings
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Please refer the Job description for details