Supervisor - In Room Dining

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Supervise the daily operations of the room service team, ensuring prompt and efficient service delivery to guests.
• Train and motivate team members to maintain the highest standards of guest satisfaction and service excellence.
• Oversee order-taking, food preparation, and delivery processes, maintaining adherence to established guidelines and hygiene standards.
• Monitor and manage inventory, including food and beverage items, to control costs and prevent waste.
• Respond promptly to guest complaints and special requests, addressing issues effectively and offering appropriate solutions.
• Collaborate with other departments to ensure smooth coordination and communication for guest requests and requirements.
• Monitor team performance and provide regular feedback, conducting performance appraisals, and suggesting training opportunities to enhance staff skills and knowledge.