Support Agent

at  Cognizant

WE’RE HIRING!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Support Agent

REQUIRED SKILLS:

• 3 -4 years of experience in Windows Front-End Environment (Win8, Win10)
• 3 -4 years of Knowledge with Ticketing System Tool (i.e. Remedy, HP Service Manager, Service Now, etc.)
• 4-6 years of knowledge with ITIL Framework (Incident Management, Request Fulfillment and problem management)
• 4-6 years of experience with Office Package (Outlook, Excel, Word, etc.)
• 2-3 years of experience providing L1 Network support.
• 4-6 years Knowledge with PC Hardware Structure Devices
• High capacity to analyze and synthetize
• 1-2 years of experience leading teams
• 4-6 years of experience providing Customer Care support
• Advanced Customer Experience Oriented
• Strong communication skills
• 4-6 years of knowledge with Service Desk SLA
• Skills building and presenting business reviews

Please refer the Job description for details