Support Associate - SAP HANA

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
As a Support Associate, you will work in a technically challenging and rewarding environment, supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes, and requirements that reflect the global nature of the Technical Support organization.

SAP HANA (High-performance Analytic Appliance) is a multi-model database that stores data in its memory instead of keeping it on a disk. The column-oriented in-memory database design allows you to run advanced analytics alongside high-speed transactions – all in a single system. You will:

• Provide professional and courteous technical support (via multiple channels) for SAP HANA Database
• Analyze the incident, research solutions and provide solid answers
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels
• Document technical solutions via the SAP Knowledge Management Strategy
• Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service
• Engage with and help drive customer support initiatives