Support Professional
at Ericsson
Montréal, QC, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Feb, 2025 | Not Specified | 02 Nov, 2024 | N/A | Neo4J,Mentoring,Vmware,Veritas,Python,Communication Skills,Oracle,Cisco,Dell,Openstack,Sql,Kubernetes,Distributed Databases,Operations,Bash | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT THIS OPPORTUNITY:
Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson!
THE SKILLS YOU BRING:
- Bachelor of Science/Engineering or equivalent experience
- Technical knowledge on M-OSS/BOS and/or SVM domain nodes
- Extensive experiences on support services and operations
- Unix/ Solaris or Linux Administration experience
- Administration of object, relational and distributed databases (Oracle, Sybase, Neo4j or similar)
- HW support Experience HP, Dell, Cisco or similar
- TCP/IP Networks troubleshooting experience
- Hands on experience on virtualized & Cloud-Native environments (Kubernetes, Openstack, Dockers, etc)
- Scripting Knowledge (Bash, SQL, Python or others)
- Skills on Veritas, JBOSS, VMware is an asset.
- Excellent ability to expertly represent Ericsson in customer environment
- Consistent track record to work and to make decisions independently and under time pressure
- Be able to articulate technical issues in concise and understandable manner
- Excellent Collaboration Skills
- Superb Communication Skills
- Coaching & Mentoring Skills
- Willingness to travel on short notice
- Self-learning capabilities.
Responsibilities:
- Perform trouble shooting on Customer reported OSS/Analytics/Orchestration/Cloud CSRs
- Deliver Remedy/Resolution and analysis for M-OSS/BOS and Service management (SVM) domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON, EIC are some examples)
- Handle Software Update Management (SUM) when required
- Participate on Integration projects for M-OSS/BOS and SVM products
- Provide solution level support to customers
- Be on call 24/7 on rotation basis to handle customer issues, partner concerns and/or Emergencies
- Be willing to travel to Customer sites on need basis for local support activities
- Work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, etc
- Assist other new team members in mentoring & knowledge sharing
- Work Effectively in a team to solve complex issues
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
BSc
Proficient
1
Montréal, QC, Canada
