Support Technician to Grassfish in Varberg

at  Grassfish

GRASSFISH IS A DIGITAL IN-STORE COMPANY.

We believe that outstanding experiences make all the difference. It’s how we separate the okay for the wow. And the way true brand loyalty is built. Therefore, our mission is to every day enable extraordinary customer experiences. Grassfish has earned recognition for its powerful In-store Experience Management Platform and dedicated people, helping leading global brands stand out and beat the competition.
Grassfish - part of the Vertiseit group. We are +180 employees in Sweden, Austria, Germany and the UK - on a mission to enable outstanding customer experiences for a more sustainable retail.

YOUR PROFILE

At Grassfish we are always moving forward. We believe that the person we are looking for is curious, wants to push new ideas and eager to join our journey in becoming the global number one within Digital In-store.

The person we are looking for is a service-minded colleague with the following perks:

• Full communication skills in both Swedish and English, speech and writing.
• Experienced in a Microsoft Windows environment.
• Able to handle a high variety of cases simultaneously.
• High team spirit.
• Any experience with handling both a variety of computer software and hardware is a big bonus.

We are looking for a Customer Support Technician to strengthen our Nordic Support team. As a Support Technician at Grassfish you will work in a tight working support team with a high variety of customer tickets. You will communicate directly with our customers via phone and email, troubleshoot and solve issues on a daily basis and maintain the customer’s journey with high-quality support.
In our daily work we deal with both hardware and software, and our platforms are supported by Microsoft Windows and Linux.
Experience in Windows environment is mandatory.