Tech ops and reporting Representative-Senior Process Associate- Portuguese-

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Tech ops and reporting Representative-Senior Process Associate- Portuguese- Hybrid Bucharest
Your job will involve invoice and payment processing, workflow management and issue resolution.
What will your day-to-day role involve!

Responsibilities

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Perform checks on customer details using GHX, Edicom and Pagero platforms
• Platforms user maintenance – to add another user, to remove, raise a ticket at errors platform level
• Identify and repair/create defects for Idoc
• Release orders with Idoc failures from the platforms
• Raise defect or IT tickets for unresolved issues
• Create delivery requests for Consignment Alloga and DSV Africa, when not processed automatically
• Monitor the consignment cockpit and correct order/invoice creation during Alloga replication process in S4
• Manage plan B activities if the expected process cannot be executed in S4
• Continuously gather customer contact details and request updates from CMD (Customer Master Data) at customer level
• OpenText edit access: to maintain the dummy customer data and edit for the new ones- maintain GLN as sold to and ship to level
• Follow up on the closure of pending tasks; pending queries; pending tickets
• Daily Edi Reporting- extracting data from platforms, OpenText, S4, internal TechOps tracker, checking CS mailbox for GSA (for the manual orders, as these needs to be included in the reporting too) - inbound and outbound reporting
• Invoices submission trough edocument cockpit fo the countries under EMEA scope (B2G and B2B);
• Monitor and tracking failures/blocks in S4 related to e-invoicing
• For B2B check: Sovos (Turkey), SDI (Italy), SII ( Spain)
• Billing documents validation, cancel/delete edocument
• Solve issues or create defect tickets with RTR/IT team, and follow up on resolution related to e-invoicing
• Follow up on the closure of pending tasks; pending queries
• Receives the request from Customer Service
• Check the Pricing Master Data and validate the request
• Get the needed approvals - Commercial Director &Commercial Team
• Creating the price
• Update the Expected Price
• Confirming the changes to CS team

Qualifications we seek in you!

Minimum qualifications

• Very good knowledge of the language
• Communicative level of English.
• Accounting knowledge – intermediate level;
• Technical skills, preferably IT area
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and self-starter.

Preferred Qualifications

• Personal culture and client management expertise.
• High motivation and ability to learn
• Ability to work under time pressure

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Perform checks on customer details using GHX, Edicom and Pagero platforms
• Platforms user maintenance – to add another user, to remove, raise a ticket at errors platform level
• Identify and repair/create defects for Idoc
• Release orders with Idoc failures from the platforms
• Raise defect or IT tickets for unresolved issues
• Create delivery requests for Consignment Alloga and DSV Africa, when not processed automatically
• Monitor the consignment cockpit and correct order/invoice creation during Alloga replication process in S4
• Manage plan B activities if the expected process cannot be executed in S4
• Continuously gather customer contact details and request updates from CMD (Customer Master Data) at customer level
• OpenText edit access: to maintain the dummy customer data and edit for the new ones- maintain GLN as sold to and ship to level
• Follow up on the closure of pending tasks; pending queries; pending tickets
• Daily Edi Reporting- extracting data from platforms, OpenText, S4, internal TechOps tracker, checking CS mailbox for GSA (for the manual orders, as these needs to be included in the reporting too) - inbound and outbound reporting
• Invoices submission trough edocument cockpit fo the countries under EMEA scope (B2G and B2B);
• Monitor and tracking failures/blocks in S4 related to e-invoicing
• For B2B check: Sovos (Turkey), SDI (Italy), SII ( Spain)
• Billing documents validation, cancel/delete edocument
• Solve issues or create defect tickets with RTR/IT team, and follow up on resolution related to e-invoicing
• Follow up on the closure of pending tasks; pending queries
• Receives the request from Customer Service
• Check the Pricing Master Data and validate the request
• Get the needed approvals - Commercial Director &Commercial Team
• Creating the price
• Update the Expected Price
• Confirming the changes to CS tea