Tech Solutions Internship

at  Emma The Sleep Company

WHO WE’RE LOOKING FOR :

• You are passionate about technology and eager to learn more about IT operations and infrastructure.
• You have a basic understanding of networking, hardware, and software, and you’re excited to deepen your knowledge.
• You are a problem-solver who enjoys tackling technical challenges and finding solutions.
• You are detail-oriented and able to manage multiple tasks simultaneously without sacrificing accuracy.
• You are a team player who can work collaboratively but also take initiative and work independently when needed.
• You have strong communication skills and can clearly document technical information for various audiences.
• You are curious, proactive, and always looking for ways to improve processes and systems.

• As part of the Emma IT team, you will be responsible for the overall technical support of our employees and externals such as freelancers and contact center agents.
• You will address incidents and requests stated by users via ticketing system, email, or teams chat globally.
• You will take full ownership in maintaining, improving, and configuring the different systems, tools, and applications used within Emma.
• You will be responsible in creating detailed documentation regarding the newly implemented systems, tools, and applications within our environment and/or the improvement of thereof.
• You will support the Senior members of the team in systems implementation, process improvement and project initiatives.
• You will maintain and manage all computer hardware, video conferencing assets and network infrastructure.