Technical Account Manager - Salesforce DevOps

at  Golabs

ABOUT THE JOB TECHNICAL ACCOUNT MANAGER - SALESFORCE DEVOPS

We are seeking a highly skilled Technical Account Manager - Salesforce DevOps to join our dynamic team. In this role, you will be responsible for the technical success and overall satisfaction of our customers. You will provide expert guidance on implementing and optimizing DevOps and DevSecOps processes, driving efficiency and reliability in their Salesforce implementations.

• Customer Onboarding: Provide a white-glove onboarding experience post-sale, ensuring a smooth transition and technical success for assigned customers.
• Technical Leadership: Advise customers on DevOps and DevSecOps best practices, offering thought leadership on evolving trends in Salesforce and DevOps.
• Enhancing Delivery Pipelines: Improve customers’ software delivery pipelines, increasing efficiency and scalability of their Salesforce implementations.
• Technical Guidance: Offer mentorship to development teams, ensuring adherence to DevOps principles and best practices.
• Customer Engagement: Proactively engage with users and managers, maintaining strong technical and relationship perspectives.
• Value Communication: Consistently communicate the value of our products through creative and effective methods.
• Feature Adoption: Encourage the adoption of new features and enhancements, providing necessary training to customers.
• Continuous Value Delivery: Ensure continuous value delivery to support successful customer renewals.
• Escalation Management: Manage escalation points and touchpoints throughout the customer journey, scheduling meetings and providing detailed recaps.
• Product Feedback: Gather and prioritize product feedback and recommendations from customers for the development team.
• Documentation: Draft client-facing documentation, including support articles, FAQs, release notes, and participate in regular customer webinars.