Technical Customer Support Speciialist

at  SAP

Budapest, Közép-Magyarország, Hungary -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Dec, 2024Not Specified26 Sep, 2024N/ACommunication Skills,Sap Erp,Programming Concepts,Data Structures,Sap,Troubleshooting,Computer Science,Algorithms,TechnologyNoNo
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Description:

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP community of employees, partners and customers is vast - the SAP Community Network (http://scn.sap.com) has over 2.5 million members and the Americas’ SAP Users’ Group (http://www.asug.com) has over 3,700 member companies in more than 17 industries.
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.
Make a difference - become a member of the SAP Community and help the world Run Better.

EDUCATION

  • University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.

SKILLS AND COMPETENCIES

Required:

  • Excellent diagnostic and technical analysis skills
  • Ability to assess, plan and troubleshoot while collecting information about the customer issue.
  • Solid understanding of Internet technologies
  • Familiarity with general business terms and processes
  • Excellent English communication skills (written and oral)

Preferred:

  • Knowledge of ABAP
  • Experience working in Customer Service and Support organization.
  • Experience in SAP S/4, SAP ERP, or other vendor business solutions
  • Experience working with customers in a support environment is a plus.
  • ABAP Debugging and Troubleshooting
  • Good Object-Oriented Programming Concepts, Data Structures, Algorithms

Responsibilities:

EXPECTATIONS AND TASKS

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

KEY TASKS:

1) Incident Solving

  • Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
  • Perform root cause analysis and provide solutions
  • Achieve a good level of customer satisfaction
  • Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
  • Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

  • Participate in weekend support/ 24x7 support activities
  • Report errors to development organizations
  • Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

  • participate in projects aimed at achieving the organizational vision.
  • Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Help Desk

Diploma

Computer Science, Business, Technology

Proficient

1

Budapest, Hungary