Technical Operations Shift Lead

at  Data Communications Company

We are Smart DCC
Together we’re building a greener tomorrow
Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.
The role
Technical Operations Centre Shift Lead
Location: Manchester - Office Based
Shifts: 4 on, 4 off ( 2 shifts, 7am-7pm, 2 shifts 7pm-7am)
The DCC is on the lookout for dynamic and highly skilled Technical Operations Shift Lead to join our critical Operations team. As a Shift Lead, you’ll play a key role in ensuring the smooth operation of the DCC’s systems, delivering optimal service with minimal downtime. You will lead, develop, and manage a growing team of 2-3 Technical Analysts, ensuring excellent service while collaborating with senior stakeholders and service providers.

ESSENTIAL SKILLS & EXPERIENCE:

Experience in a NOC or Telco environment, with a strong technical background in IT, Network, or Application support.
Proven leadership and performance management experience.
Expertise in ITIL frameworks, particularly Incident, Change, and Problem Management.
Strong stakeholder management and excellent communication skills.
Analytical, focused, with a passion for continuous improvement.
Proficiency in SQL; knowledge of R, Elastic, AWS, and data analytics tools a plus.
Ability to mentor and support junior team members.

CAPITA OPPORTUNITY STATEMENT:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging
each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Additional Benefits
Add more to your core
Unmind
Travel season ticket loan
Bonus
Medical cash plans
Life cover
Charity days
Childcare vouchers
Health screening
RAC discount
Vision Express discounts
Mobile phone discounts
Discounted gym membership
Retail and leisure discount

Manage, lead, and develop a small team of TOC Analysts.
Provide expert support in ITIL, IT Transformation, and Change Management.
Focus on Continuous Service Improvement (CSI) and problem-solving in a complex infrastructure.
Ensure high-level stakeholder management, escalating critical issues when needed.
Help monitor and optimize DCC systems and platforms, improving operational performance.
Act as a point of contact for senior management, customers, and external stakeholders.