Technical Quality Manager

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

POSITION SUMMARY:

A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The senior Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted). As a TQM you are accountable for the day to day execution of the SAP MaxAttention portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms. You are responsible for executing on the customer s value-based, digital transformation roadmap, making full use of innovation services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP MaxAttention. You will develop and demonstrate a premium level of understanding of the customer s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.
The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning,, visualization, PAAS, SAAS, IAAS, IOT, Industry 4. 0, cyber security, big data, artificial intelligence, blockchain, and so on.
The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer s SAP MaxAttention team aware of progress, risks, challenges, and accomplishments.

REQUIREMENTS:

• Bachelor or Masters Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• Equivalent experience in the field of technology is defined as 2-6 years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience.
• 5+ years of experience in a client facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies, ideally involving S/4 HANA.
• Ability to drive digital transformation discussions with client executives.
• Ability to lead de-escalation situations at client.
• Strong understanding of architecture, functionality, and business processes related to SAP technologies.
• Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills.
• Proven problem solving skills and strong work ethic are required.
• Solid experience in leading virtual teams
• English: Fluent

Please refer the Job description for details