Technical Service Engineer (m/w/d) Genetic System Platforms

at  Thermo Fisher Scientific

TECHNICAL SERVICE ENGINEER

Location: Darmstadt, Germany or Madrid, Spain
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!

SKILLS AND ABILITIES:

• Effective communication skills, both orally and in writing, with customers and colleagues.
• Ability to prioritize tasks and manage time effectively.
• Strong problem-solving abilities.

What We Offer

• Excellent development and career prospects in a globally growing company
• A workplace culture that values integrity, involvement, intensity, and innovation
• Flexibility: 2 days home office/3 days in the office (Darmstadt)
• Attractive company pension plan
• Individual trainings and educational courses in our Thermo Fisher University
• 30 vacation days

We are excited to receive your application, including a cover letter, CV, and relevant documents. Join us at Thermo Fisher Scientific and start your story today!

• First-line contact with customers to remote diagnose runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as NGS and CE.
• Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
• Contributes to achieving specific Global Service & Support (GSS) related targets.
• Works closely with Support and Field Service Engineers to prioritize activities.
• Delivers professional Support and Service activities to provide optimum support to our customers
• Provides adaptable telephone support and generally works to ensure customer success in the use of Instrumentation.
• Ensures response times are met when contacting customers in line with contractual agreement.