Technical Service Manager: SAP Enterprise Cloud Services

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PROGRAM DESCRIPTION

SAP Enterprise Cloud Services (ECS) is part of the Customer Services and Delivery board area. Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services. To provide our customers with the right level of service we have a Client Delivery Management (CDM) team within SAP Enterprise Cloud Services.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
• Solid know-how on SAP Technologies and Products (SAP Basis, HANA, S/4), certification is highly beneficial
• Work experience with at least one hyperscaler (AWS, Azure, GCP), certification is a plus
• Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)

WORK EXPERIENCE

• Minimum 6 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
• Among that, minimum 3 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
• Hands on experience with working knowledge of Unix/Linux flavors
• Hands on experience with working knowledge of SAP HANA and Sybase databases

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability

We are looking for an accomplished SAP Technology Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
• Understand the customer business, goals, and challenges to suggest solutions & services
• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability.