Technical Solutions Manager

at  OfficeSpace

OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee wayfinding, and real-time insights to inform workplace experience design. OfficeSpace is rated 5 / 5 on G2’s enterprise software review site, and named Easiest to Use, Best Meets Requirements, Users Most Likely to Recommend, and Overall Leader, Fall 2023. OfficeSpace was also featured as a top supplier in Gartner’s 2023 Market Guide for Workplace Experience Applications. The company is backed by Vista Equity Partners and Resurgens Technology Partners.
As teams have transitioned to hybrid work worldwide, OfficeSpace has grown rapidly, expanding its team of 200 in the US, Costa Rica, and Canada. We would love to hear from you if you are ready to join a high-performing organization and be part of an inspiring culture built on trust, respect, collaboration, and creativity!
TAM’s main responsibility is to maintain and expand our client’s technical necessities by working in conjunction with diverse teams such as Project Managers, Client Success Managers, and Support Agents to deliver a winning solution for both existing and new clients. TAM are the driving force behind the successful, cross system integration and maintenance for every software deployment. Day to day, the team tackles client business needs and cases by providing technical solutions, workaround or value creating outcomes.

Key Job Duties:

• Articulate the business and technical value of our services and solutions to stakeholders.
• Clearly communicate solutions both verbally and in written documentation.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each designated client
• Work cross-functionally as the technical partner and liaison with the Project Management, Client Success, and Sales teams on all technical deliverables.
• Assist stakeholders in evaluating various options for integrations and connectors based on their business needs
• Propagate technical solutions and best practices to both external and internal stakeholders
• Identify opportunities for product and service improvements in our client base and advocate for solutions to the Product and Engineering teams
• Provide guidance and updated best practices during the client’s Monthly Performance Review and Quarterly Business Review

Education, Experience and Qualifications:

• C1 – C2 English level according to the CEFR or equivalent.
• 3-5 years of enterprise level experience delivering in Technical Solutioning or similar field
• At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.
• Degree, certificate, or prior experience in computer science, engineering or another relevant field is highly preferred
• Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations.
• Ability to configure and experience with SSO (SAML 2.0)
• Understanding of LDAP (specifically AD)
• Knowledge and experience with SCIM protocol
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
• Strong aptitude for learning, ability to quickly learn and implement new technology, service concepts, and processes
• Ability to strategize, plan and execute short and long-term projects.
• Experience in managing deadline-driven projects with internal and external stakeholders.
• Excellent communication skills including technical writing skills with the ability to quickly build relationships with new and existing client.
• Analytical skills and organizational skills.
• Have the ability to handle multiple, competing priorities in a fast-paced environment

• Be independently driven and resourceful to deliver results with minimal directionExperienced in using a variety of technology platforms and applications used for documentation including Salesforce, MS Office suite, Google suite, project management platforms, and other related systems.

• Articulate the business and technical value of our services and solutions to stakeholders.
• Clearly communicate solutions both verbally and in written documentation.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each designated client
• Work cross-functionally as the technical partner and liaison with the Project Management, Client Success, and Sales teams on all technical deliverables.
• Assist stakeholders in evaluating various options for integrations and connectors based on their business needs
• Propagate technical solutions and best practices to both external and internal stakeholders
• Identify opportunities for product and service improvements in our client base and advocate for solutions to the Product and Engineering teams
• Provide guidance and updated best practices during the client’s Monthly Performance Review and Quarterly Business Revie