Technical Support Analyst I

at  CSG

Job Description
Hi, I’m Genevieve Moodley, your Recruiter and guide to joining CSG. At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you’ll do

• You will report to TechOps Engineering Manager to contribute toward developing an understanding of cloud operations handles all production deployments of our developed software and supports the services that run on that software. We strive to keep operational costs down while keeping our services up.
• You will provide support to customers
• You will work with the TechOps Team to support our cloud environments and services
• Support the development teams in their daily usage of our cloud platform
• You will create documentation that the software needs
• Take an on-call shift for production support out of business hours with a normal rotation.

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’s degree in computer science, computer engineering-related field, or equivalent experience
• Proficiency in English in a business environment
• 2 or 3 years of experience to support a Saas/PaaS platform
• Experience in Cloud environments AWS, Azure, or Google Cloud
• Experience supporting databases PSQL or MySQL
• Experiences with support tickets and development task applications
• Experience working with Node, JavaScript, Python, Terraform

Who will love this job

• An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what’s possible to improve for yourself and others
• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from Home, in-office, or hybrid
• Paid Vacation, Birthday, Volunteer and Holiday Time Off
• Education Reimbursement
• And so much more!

Our Story

What you’ll do

• You will report to TechOps Engineering Manager to contribute toward developing an understanding of cloud operations handles all production deployments of our developed software and supports the services that run on that software. We strive to keep operational costs down while keeping our services up.
• You will provide support to customers
• You will work with the TechOps Team to support our cloud environments and services
• Support the development teams in their daily usage of our cloud platform
• You will create documentation that the software needs
• Take an on-call shift for production support out of business hours with a normal rotation

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’s degree in computer science, computer engineering-related field, or equivalent experience
• Proficiency in English in a business environment
• 2 or 3 years of experience to support a Saas/PaaS platform
• Experience in Cloud environments AWS, Azure, or Google Cloud
• Experience supporting databases PSQL or MySQL
• Experiences with support tickets and development task applications
• Experience working with Node, JavaScript, Python, Terrafor