Technical Support Specialist 1

at  Hologic

WHY HOLOGIC?

Hologic empowers people to live healthier lives everywhere, every day. We are the leading Innovator in women’s health, helping healthcare professionals around the world diagnose and treat their patients with precision, certainty and confidence.
Our innovations are designed to achieve exceptional clinical results, making it possible to detect, diagnose and treat illnesses and other health conditions earlier and more effective.
Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.

SKILLS:

• Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
• Demonstrated track record and passion for understanding and addressing customer needs
• Strong analytical and problem-solving skills
• Must possess the ability to work independently to resolve reported or discovered product issues
• Highly organized and detail oriented
• Strong follow-up skills with a keen eye towards driving issue resolution

EDUCATION & EXPERIENCE:

• Associates degree and above (prefered) or equivalnt exprience
• A minimum of 1 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a technical support capacity for complex software applications or medical devices
• Knowledge of imaging technologies, DICOM and understanding of application integration and bone density workflow is helpful but not required
• Working knowledge of bone density equipment is helpful but not required
  The annualized base salary range for this role is $53,600 to $83,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Please refer the Job description for details