TechOps Maestro - End User Support & Solutions Architect

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT US:

SAP CPIT CS CTG Client Operations Germany team provides employees with world class services around their workplace. We are responsible for delivering premium End User Support and Hardware Logistics for our internal clients in Germany. We are there to support our internal customers and services teams doing their business.
The requirements and expectations regarding our team are high, and we help each other to deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly support and enhance the productivity of SAP employees.
Within our team, we practice a trust-based working model.

• You are part of a team that is managing our third-party resources which are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.
• You are supporting the installation, configuration, maintenance and troubleshooting on Windows 11, Mac OS X systems and Linux clients.
• You are the starting point for our internal customers for their “non-everyday” issues and help them solve them with a customer-centric support approach.
• You are able to monitor and analyze IT performance and availability with tools like Nexthink.
• You have in-depth network knowledge and can identify and solve network problems on client devices like Windows and Apple Laptops and Workstations.
• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.
• You work according to the principles of Agile/SAFe and are part of a self-organized team.
• You apply the ITIL processes for problem management and document all relevant information in the Service Now system.
• Create and maintain dashboards and reports in the Service Now environment.
• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service
• Use your scripting – and coding skills in the Microsoft and Apple environment to develop and implement automated solutions on client devices like Windows and Apple Laptops