Telephone Account Manager

at  Rightmove

Telephone Account Manager - Commercial
Location: Remote/Homebased
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Telephone Account Manager in our Commercial business unit.

• Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video.
• Understand client needs to identify and conduct relevant training with customers to support the partnership.
• Interpret and explain customers performance data using internal tools to add value and demonstrate ROI.
• Achievement of weekly KPI’s and performance metrics relevant to business requirements. telephone meetings, quarterly contact rate, revenue and retention.
• Deliver new Rightmove initiatives and business campaigns to customers.
• Liaise with internal teams to build internal relationships and deliver the best outcomes for customers.
• Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offering.
• Consistently create a positive sentiment and build value with our customers.
• Recording information in relevant databases and ensure CRM’s are kept up to date.
• Responding to new prospects with the relevant information after gaining an understanding of their business
• Travelling to conference and team meetings in person minimum 5 times a year.