Veteran Liaison Officer - Veterans Evaluation Services

at  MAXIMUS Services LLC

Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Veteran Liaison Officer is responsible for addressing all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans. Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned. Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

HOME OFFICE REQUIREMENTS USING YOUR OWN EQUIPMENT:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)
  o OS for Windows - Windows 10 or newer

o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions
• Must currently and permanently reside in the Continental US

HOME OFFICE REQUIREMENTS USING MAXIMUS-PROVIDED EQUIPMENT:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• Private work area and adequate power source
• Must currently and permanently reside in the Continental US
  Minimum Requirements
• Military Service; 2. High School diploma or GED required.
  EEO Statement
  Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
  Pay Transparency
  Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances

Please refer the Job description for details