WFM Business Partner (m/f/d)

at  TELUS Digital

Telus Digital is a dynamic organization that thrives on innovation and collaboration and is committed to driving growth in the ever-evolving business landscape. We specialize in providing industry-leading solutions and services to Fortune 500 companies, with a strong focus on technology, consulting, and digital transformation.
We are looking for a WFM Business Partner to join our team in Essen.
As WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

• Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
• Ensure proper resource allocation and cost management across the designated accounts
• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts.