What you can expect
Are you looking for your next career move as a Customer Care?
In this role, your primary responsibility will be to assist customers experiencing issues or seeking guidance on the proper use of their medical device.
Whoever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.
We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

What you’ll do

• Provide telephone, email, and chat support for customers regarding insulin pumps and related accessories;
• Offer information about the company’s products and services;
• Assist customers with the connectivity of insulin pumps to apps on smartphones;
• Handle customer service inquiries with a high degree of empathy and customer orientation;
• Support customers in using and managing the insulin pump effectively;
• Document and track customer inquiries in the SAP CRM system;
• Escalate unresolved issues to higher-level support or management when necessary;
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues;
• Perform general customer service tasks, such as maintaining the customer database;
• Proactively contact customers to check their satisfaction levels;
• Manage complaints and handle returns in accordance with company policies.

What you’ll need

• Native-level proficiency in both spoken and written skills in English;
• High School diploma;
• Stress resistance skills, enabling them to handle medical emergency situations effectively over the phone;
• The representative must also be adept at using Client’s IT systems, including the CRM;
• A strong customer and service orientation, coupled with a high level of empathy;
• Proficiency with CRM systems and common office applications such as MS Word, Excel, and Outlook is required;
• Strong communication skills, enjoyment in interacting with people, and a friendly, empathetic, and solution-oriented communication style.

Benefits

• Possibility of cooperation with leaders in various industries;
• Employee empowerment and value;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annual complimentary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Provide telephone, email, and chat support for customers regarding insulin pumps and related accessories;
• Offer information about the company’s products and services;
• Assist customers with the connectivity of insulin pumps to apps on smartphones;
• Handle customer service inquiries with a high degree of empathy and customer orientation;
• Support customers in using and managing the insulin pump effectively;
• Document and track customer inquiries in the SAP CRM system;
• Escalate unresolved issues to higher-level support or management when necessary;
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues;
• Perform general customer service tasks, such as maintaining the customer database;
• Proactively contact customers to check their satisfaction levels;
• Manage complaints and handle returns in accordance with company policies