UX PRODUCER

Are you passionate about delivering the best experiences to customers? Do you know how to motivate others to execute against critical initiatives? Are you excellent at aligning and enabling teams to deliver customer value? Come and join the Thomson Reuters UX Producer team as we grow and transform Thomson Reuters into a user focused, customer-obsessed organization. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business.

PREFERRED QUALIFICATIONS:

• Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar)
• Product development, web, mobile or multi-channel experience
  

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ROLE SUMMARY

To accomplish this, we are hiring curious, smart, self-driven UX producers and teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products. We are seeking a UX Producer to manage and facilitate the end-to-end activities that will orchestrate the success of UX designers, information architects, writers, researchers and accessibility specialists. In this role, you will be a trusted, respected partner that works closely with design leaders, product management and engineering partners to help drive the successful completion of projects for products servicing our Tax, Corporates and Legal professionals.

ABOUT THE ROLE

As a UX Producer, you will:

• Collaborate with UX, Engineering and Product Management (PM) teams to ensure scope, priorities and interdependencies are understood and planned for
• Partner with UX Lead(s)/Strategists to create and communicate UX roadmap
• Ensure top-level UX milestones are met and work items are estimated and delivered
• Anticipate bottlenecks or obstacles, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact.
• Drive project progress through scheduling and facilitating all applicable meetings and workshops
• Create, maintain, and disseminate project information to stakeholders and senior management
• Establish communication channels, meeting cadence, reporting/status updates and process with internal UX team, key stakeholders and senior leadership
• Ensure team has access and transparency to all UX project details
• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work
• Proactively seek clarification where there is ambiguity within the project
• Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities with product partners
• Support the development of UX best practices and advocate for reusable design patterns and guidelines
• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
• Seek opportunities to make improvements to larger team efficiency, process and deliverable quality.