JOB SUMMARY

If you are suitably experienced in housing management and are looking for a new challenge in working within a motivated and professional team, then the DIO Accommodation team is for you! This is an exciting time to join our diverse, unique and motivated team where we are seeking like-minded and talented individuals. Our roles provide a great sense of achievement and enrichment and an opportunity for supported career development through accomplishing our team’s outputs and goals. DIO is a business unit within the MoD and delivers Future Defence Infrastructure Services (FDIS) contract! FDIS incorporates three key principles of Excellent performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications.
This position is advertised at 37 hours per week

JOB DESCRIPTION

The Housing Estate Officer is a key role in our service delivery and the successful candidate will be responsible for the management of properties across their area. You will be part of a small team where you will work both on a desktop and out on the MoD Estate. You will ensure the effective delivery of our two contracts who provide allocation, occupancy management and repair; with your primary focus being on assurance and holding to account.

• Engaging with stakeholders and partners including Industry Partners, MOD personnel, Units and Service Families.
• Commitment to Safety First in all areas of business.
• Ensure Compliance with legislative and mandatory requirements.
• Working with partners to achieve positive outcomes and results, putting the needs of families first
• Undertake Regional Assurance activities on contract deliverables both on the estate and via desktop.
• Consider and process new work requests for the Billable Works Programme including monitoring progress and quality.
• Assist with the development of the Regional Billable Works Plan and wider Headquarters future programmes which helps improve the estate.
• Property inspections to determine condition and inspection of building works.
• Dealing with in occupation queries and working with Suppliers to resolve difficulties.
• Regular customer engagement at all levels.
• Support the Housing Estates Manager with as hoc business management tasks.
• Attend area and region management meetings and support handovers as directed.

AN OPPORTUNITY TO BE CONSIDERED FOR REWARD AND RECOGNITION - £250-£5000 PER YEAR.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

The Housing Estate Officer is a key role in our service delivery and the successful candidate will be responsible for the management of properties across their area. You will be part of a small team where you will work both on a desktop and out on the MoD Estate. You will ensure the effective delivery of our two contracts who provide allocation, occupancy management and repair; with your primary focus being on assurance and holding to account.

• Engaging with stakeholders and partners including Industry Partners, MOD personnel, Units and Service Families.
• Commitment to Safety First in all areas of business.
• Ensure Compliance with legislative and mandatory requirements.
• Working with partners to achieve positive outcomes and results, putting the needs of families first
• Undertake Regional Assurance activities on contract deliverables both on the estate and via desktop.
• Consider and process new work requests for the Billable Works Programme including monitoring progress and quality.
• Assist with the development of the Regional Billable Works Plan and wider Headquarters future programmes which helps improve the estate.
• Property inspections to determine condition and inspection of building works.
• Dealing with in occupation queries and working with Suppliers to resolve difficulties.
• Regular customer engagement at all levels.
• Support the Housing Estates Manager with as hoc business management tasks.
• Attend area and region management meetings and support handovers as directed