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Operations Team Member-Support Services-Quality Control-Operations 360 at Kotak Mahindra Bank
Mumbai, maharashtra, India - Full Time
Skills Needed
Operational Management, Data Quality, Reconciliation, Automation, Process Improvement, Regulatory Expertise, Team Leadership, Stakeholder Management, Dispute Resolution, Audit, Governance, Sql, Excel, Analytical Thinking, Coordination Skills, Credit Bureau Reporting
Specialization
Candidates should have a bachelor's degree in Finance or Accounting and 8-12 years of experience in banking operations. Proficiency in SQL and advanced Excel is required, along with leadership and analytical skills.
Experience Required
Minimum 10 year(s)
Area Manager - RCU-Comm. Bank HO & Support-Business Process Management Grou at Kotak Mahindra Bank
Hyderabad, Telangana, India - Full Time
Skills Needed
Communication Skills, Ms Office, Presentation Skills, Policy Knowledge, Process Knowledge, Control Functions, Retail Assets, Fraud Risk Management, Team Player, Analytical Skills, Networking Skills, Coordination Skills, Team Management
Specialization
Candidates should possess excellent communication skills and a good understanding of MS Office. Experience in policy, process, and control functions is essential.
Experience Required
Minimum 2 year(s)
Relationship Manager-COMMERCIAL VEHICLE-Marketing Branches Operations at Kotak Mahindra Bank
, Odisha, India - Full Time
Skills Needed
Customer Service, Sales, Cross Selling, Referrals, Customer Engagement, Financial Services, Banking, Relationship Management
Specialization
The ideal candidate should have experience in financial services or banking. A strong focus on customer engagement and sales performance is essential.
Experience Required
Minimum 2 year(s)
Team Collections Manager -AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery-S at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Team Management, Interpersonal Skills, People Management, Tech Savvy, Customer Service, Collections, Recovery, Msme Sector, Leadership, Coordination
Specialization
The ideal candidate should possess strong interpersonal and people management skills. A proactive approach to customer service and collections is also essential.
Experience Required
Minimum 5 year(s)
Sky Corporate Employee Solutions Classic - RM-Sky Channel-VRM - Corporate E at Kotak Mahindra Bank
Thane, maharashtra, India - Full Time
Skills Needed
Relationship Management, Communication Skills, Banking Products, Investment Products, Customer Experience, Compliance, Cross Selling, Problem Solving
Specialization
Candidates should be Amfi and IRDA certified, with a graduate or postgraduate degree and relevant banking experience. Strong communication and relationship management skills are essential, along with a good understanding of banking and investment products.
Experience Required
Minimum 2 year(s)
Area Sales Manager-CREDIT CARD-Retail Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Sales Management, Team Leadership, Credit Card Sales, Revenue Target Achievement, Lead Closure, Co Ordination, Field Executives Management, Meeting Coordination
Specialization
The job requires managing a team of sales managers and executives while meeting specific sales targets. Regular interaction with other business units is also necessary.
Experience Required
Minimum 5 year(s)
Business Relationship Manager - SBE-Small Business Enterprise-Sales at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Client Relationship Management, Working Capital Solutions, Branch Banking, Trade Finance, Current Account, Term Deposits, Cash Flow Analysis, Competitive Analysis, Client Trust Building, Process Improvement, Portfolio Management, Customer Service, Business Model Understanding, Sales Strategy, Financial Products, Market Penetration
Specialization
Candidates should have experience in client relationship management and a strong understanding of financial products. The role requires the ability to analyze client business models and identify growth opportunities.
Experience Required
Minimum 2 year(s)
Sr. Sales Executive-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branch at Kotak Mahindra Bank
Bhilwara, Rajasthan, India - Full Time
Skills Needed
Sales Strategies, Customer Relationships, Loan Application Process, Market Presence, Retail Operations, Tractor Loans, Business Growth, Tfe Business
Specialization
The job requires expertise in sales and a focus on ensuring a seamless loan application process. Experience in the TFE business is essential for achieving growth objectives.
Experience Required
Minimum 2 year(s)
Area Sales Manager-Loan Against Property-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Sales Management, Mortgage, Relationship Management, Negotiation Skills, Market Analysis, Channel Management, Customer Service, Performance Review, Marketing Initiatives, Team Development, Business Strategy, Operational Planning, Growth Strategy, Proposal Management, Functional Synergies, Results Driven
Specialization
Candidates should have a minimum of 10-12 years of experience in sales management, preferably in the mortgage sector. Assertiveness, a strong work ethic, and relationship management skills are essential.
Experience Required
Minimum 10 year(s)
Elite Relationship Manager-Household-BRANCH BANKING-Relationship Management at Kotak Mahindra Bank
, gujarat, India - Full Time
Skills Needed
Financial Acumen, Interpersonal Skills, Customer Service, Relationship Management, Banking Solutions, Investment Products, High Net Worth Clients, Client Acquisition
Specialization
The ideal candidate should possess strong financial acumen and excellent interpersonal skills. A passion for delivering exceptional customer service is also essential.
Experience Required
Minimum 5 year(s)
Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank
Thane, maharashtra, India - Full Time
Skills Needed
Inbound Calls, Customer Service, Query Resolution, Cross Selling, Banking Products, Communication, Productivity Benchmarks, Customer Delight, Daily Logs, Information Security, Quality Process Standards, Feedback Implementation
Specialization
Candidates must deliver high-quality communication and customer service while meeting defined productivity and service benchmarks, aiming for consistent customer delight. Adherence to information security norms, quality standards, and timely completion of daily logs and targets are mandatory.
Relationship Manager-OLD CAR FINANCE-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Sales, Client Relationships, Growth Strategies, Sales Targets, Opportunity Identification
Specialization
The job posting does not specify detailed requirements, but it implies a need for experience in sales and relationship management. Candidates should be prepared to drive growth in the finance sector.
Experience Required
Minimum 2 year(s)
Sky Branch - RM-Sky Channel-Branch Omni at Kotak Mahindra Bank
, , - Full Time
Skills Needed
N/A
Specialization
Specific requirements are not detailed in the posting. However, a background in branch management or customer service may be beneficial.
Operations Team Member-Liability Operations-RPC Operations at Kotak Mahindra Bank
Ahmedabad, gujarat, India - Full Time
Skills Needed
Attention To Detail, Timely Processing, Effective Communication, Tech Savvy, Process Oriented, High Accuracy
Specialization
The ideal candidate should possess strong attention to detail and be capable of maintaining high accuracy in operational tasks. Being tech-savvy and process-oriented is also essential for this role.
Technical Program Management III-SUPPORT SERVICES-Applications-CTB at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Technical Program Management, Agile Methodologies, Stakeholder Management, Software Development Lifecycle, Collaboration Tools, Project Management, Customer Centricity, Risk Management, Compliance, Product Vision, User Acceptance Testing, Defect Tracking, Communication Skills, Team Organization, Architecture Review, Total Cost Of Ownership
Specialization
Candidates should have 8-15 years of experience in technical program management, with a strong background in product engineering and a focus on customer-centric solutions. Experience in the Indian banking sector or fintech is desired.
Experience Required
Minimum 10 year(s)
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, delhi, India - Full Time
Skills Needed
Customer Acquisition, Sales Management, Relationship Management, Compliance, Retail Loans, Home Loans, Loan Against Property, Personal Loans
Specialization
The role requires managing compliance with documentation and achieving sales targets for retail loan products. Experience in sales and customer acquisition is essential.
Experience Required
Minimum 2 year(s)
Territory Business Manager-SBE-Small Business Enterprise-Sales at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Team Leadership, Loan Sales, Healthcare Segment, Financial Solutions, Cross Selling, Relationship Building, Process Improvement, Portfolio Growth
Specialization
The ideal candidate should have strong knowledge of the local market, particularly in healthcare. They will work closely with various stakeholders to acquire new customers and ensure continuous process improvement.
Experience Required
Minimum 5 year(s)
Sky Affluent VRM-Sky Channel-VRM - Support at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Communication, Interpersonal Skills, Customer Centric Approach, Problem Solving, Crm Tools, Digital Banking Platforms, Sales, Cross Selling, Portfolio Management, Compliance, Risk Management, Customer Experience, Financial Solutions, Relationship Management, Engagement, Service Quality
Specialization
Candidates must have a graduate degree, with an MBA preferred, and at least 2 years of experience in banking, particularly in affluent or wealth segments. Strong knowledge of banking products and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operat at Kotak Mahindra Bank
, tamil nadu, India - Full Time
Skills Needed
Customer Orientation, Interpersonal Skills, Sales Mindset, Gold Loan Products, Branch Operations, Relationship Management, Business Growth, Customer Sourcing
Specialization
The ideal candidate should possess strong interpersonal skills and a sales mindset. A good understanding of gold loan products and branch operations is also required.
Operations Team Member-Support Services-Quality Control-Operations 360 at Kotak Mahindra Bank
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operational Management, Data Quality, Reconciliation, Automation, Process Improvement, Regulatory Expertise, Team Leadership, Stakeholder Management, Dispute Resolution, Audit, Governance, SQL, Excel, Analytical Thinking, Coordination Skills, Credit Bureau Reporting

Industry

Banking

Description
Operations 360 Key Responsibilities Operational Management: Oversee weekly, fortnightly and monthly data extraction and submission processes to ensure 100% compliance with Credit Information Companies (CIC) regulations and RBI guidelines. Data Quality & Reconciliation: Ensure quality checks prior to data submission to credit bureaus and also lead the team in performing root-cause analysis for data rejections and ensuring prompt rectification of reporting errors. Automation & Process Improvement: Identify opportunities to replace manual reporting steps with automated scripts or automation tools to enhance speed and accuracy. Regulatory Subject Matter Expertise: Serve as the first point of contact for interpreting new regulatory mandates (e.g., RBI 2026 updates) and translating them into system requirements. Team Leadership: Supervise, coach, and mentor a team of reporting analysts; conduct regular performance reviews and identify training needs. Coordination & Stakeholder Management: Act as a central point of contact for IT, BSG, DWH team, Collections, Credit & Policy teams to align reporting logic with product changes. Dispute Resolution: Manage the end-to-end consumer grievance process (online and offline) within mandated turnaround times (TAT). Handle escalated consumer disputes or internal portals, ensuring complex cases are resolved within internal defined timelines as per current standards. Audit & Governance: Prepare audit-ready documentation and dashboards for internal and external regulatory inspections. Required Skills & Qualifications Education: Bachelor’s degree in Finance, Accounting, or a related field; a Master’s degree or professional certification is highly preferred. Experience: Minimum of 8–12 years in banking operations, with at least 2–3 years in credit bureau reporting or data management. Technical Proficiency: Ability to understand credit data formats (e.g., RBI standard format), SQL for data querying, and advanced Excel. Automation Drive: Understanding of bank’s Core Banking systems and experience in coordination / supporting / driving automation or system changes is a significant advantage in the current landscape. Soft Skills: Leadership, analytical thinking, co-ordination skills and the ability to work under tight regulatory deadlines. Key Result Areas (KRAs) Reporting Accuracy: Achieving
Responsibilities
Oversee data extraction and submission processes to ensure compliance with regulations. Lead quality checks and root-cause analysis for data rejections while managing consumer grievances.
Operations Team Member-Support Services-Quality Control-Operations 360 at Kotak Mahindra Bank
Mumbai, maharashtra, India - Full Time
Skills Needed
Operational Management, Data Quality, Reconciliation, Automation, Process Improvement, Regulatory Expertise, Team Leadership, Stakeholder Management, Dispute Resolution, Audit, Governance, Sql, Excel, Analytical Thinking, Coordination Skills, Credit Bureau Reporting
Specialization
Candidates should have a bachelor's degree in Finance or Accounting and 8-12 years of experience in banking operations. Proficiency in SQL and advanced Excel is required, along with leadership and analytical skills.
Experience Required
Minimum 10 year(s)
Area Manager - RCU-Comm. Bank HO & Support-Business Process Management Grou at Kotak Mahindra Bank
Hyderabad, Telangana, India - Full Time
Skills Needed
Communication Skills, Ms Office, Presentation Skills, Policy Knowledge, Process Knowledge, Control Functions, Retail Assets, Fraud Risk Management, Team Player, Analytical Skills, Networking Skills, Coordination Skills, Team Management
Specialization
Candidates should possess excellent communication skills and a good understanding of MS Office. Experience in policy, process, and control functions is essential.
Experience Required
Minimum 2 year(s)
Relationship Manager-COMMERCIAL VEHICLE-Marketing Branches Operations at Kotak Mahindra Bank
, Odisha, India - Full Time
Skills Needed
Customer Service, Sales, Cross Selling, Referrals, Customer Engagement, Financial Services, Banking, Relationship Management
Specialization
The ideal candidate should have experience in financial services or banking. A strong focus on customer engagement and sales performance is essential.
Experience Required
Minimum 2 year(s)
Team Collections Manager -AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery-S at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Team Management, Interpersonal Skills, People Management, Tech Savvy, Customer Service, Collections, Recovery, Msme Sector, Leadership, Coordination
Specialization
The ideal candidate should possess strong interpersonal and people management skills. A proactive approach to customer service and collections is also essential.
Experience Required
Minimum 5 year(s)
Sky Corporate Employee Solutions Classic - RM-Sky Channel-VRM - Corporate E at Kotak Mahindra Bank
Thane, maharashtra, India - Full Time
Skills Needed
Relationship Management, Communication Skills, Banking Products, Investment Products, Customer Experience, Compliance, Cross Selling, Problem Solving
Specialization
Candidates should be Amfi and IRDA certified, with a graduate or postgraduate degree and relevant banking experience. Strong communication and relationship management skills are essential, along with a good understanding of banking and investment products.
Experience Required
Minimum 2 year(s)
Area Sales Manager-CREDIT CARD-Retail Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Sales Management, Team Leadership, Credit Card Sales, Revenue Target Achievement, Lead Closure, Co Ordination, Field Executives Management, Meeting Coordination
Specialization
The job requires managing a team of sales managers and executives while meeting specific sales targets. Regular interaction with other business units is also necessary.
Experience Required
Minimum 5 year(s)
Business Relationship Manager - SBE-Small Business Enterprise-Sales at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Client Relationship Management, Working Capital Solutions, Branch Banking, Trade Finance, Current Account, Term Deposits, Cash Flow Analysis, Competitive Analysis, Client Trust Building, Process Improvement, Portfolio Management, Customer Service, Business Model Understanding, Sales Strategy, Financial Products, Market Penetration
Specialization
Candidates should have experience in client relationship management and a strong understanding of financial products. The role requires the ability to analyze client business models and identify growth opportunities.
Experience Required
Minimum 2 year(s)
Sr. Sales Executive-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branch at Kotak Mahindra Bank
Bhilwara, Rajasthan, India - Full Time
Skills Needed
Sales Strategies, Customer Relationships, Loan Application Process, Market Presence, Retail Operations, Tractor Loans, Business Growth, Tfe Business
Specialization
The job requires expertise in sales and a focus on ensuring a seamless loan application process. Experience in the TFE business is essential for achieving growth objectives.
Experience Required
Minimum 2 year(s)
Area Sales Manager-Loan Against Property-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Sales Management, Mortgage, Relationship Management, Negotiation Skills, Market Analysis, Channel Management, Customer Service, Performance Review, Marketing Initiatives, Team Development, Business Strategy, Operational Planning, Growth Strategy, Proposal Management, Functional Synergies, Results Driven
Specialization
Candidates should have a minimum of 10-12 years of experience in sales management, preferably in the mortgage sector. Assertiveness, a strong work ethic, and relationship management skills are essential.
Experience Required
Minimum 10 year(s)
Elite Relationship Manager-Household-BRANCH BANKING-Relationship Management at Kotak Mahindra Bank
, gujarat, India - Full Time
Skills Needed
Financial Acumen, Interpersonal Skills, Customer Service, Relationship Management, Banking Solutions, Investment Products, High Net Worth Clients, Client Acquisition
Specialization
The ideal candidate should possess strong financial acumen and excellent interpersonal skills. A passion for delivering exceptional customer service is also essential.
Experience Required
Minimum 5 year(s)
Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound at Kotak Mahindra Bank
Thane, maharashtra, India - Full Time
Skills Needed
Inbound Calls, Customer Service, Query Resolution, Cross Selling, Banking Products, Communication, Productivity Benchmarks, Customer Delight, Daily Logs, Information Security, Quality Process Standards, Feedback Implementation
Specialization
Candidates must deliver high-quality communication and customer service while meeting defined productivity and service benchmarks, aiming for consistent customer delight. Adherence to information security norms, quality standards, and timely completion of daily logs and targets are mandatory.
Relationship Manager-OLD CAR FINANCE-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Sales, Client Relationships, Growth Strategies, Sales Targets, Opportunity Identification
Specialization
The job posting does not specify detailed requirements, but it implies a need for experience in sales and relationship management. Candidates should be prepared to drive growth in the finance sector.
Experience Required
Minimum 2 year(s)
Sky Branch - RM-Sky Channel-Branch Omni at Kotak Mahindra Bank
, , - Full Time
Skills Needed
N/A
Specialization
Specific requirements are not detailed in the posting. However, a background in branch management or customer service may be beneficial.
Operations Team Member-Liability Operations-RPC Operations at Kotak Mahindra Bank
Ahmedabad, gujarat, India - Full Time
Skills Needed
Attention To Detail, Timely Processing, Effective Communication, Tech Savvy, Process Oriented, High Accuracy
Specialization
The ideal candidate should possess strong attention to detail and be capable of maintaining high accuracy in operational tasks. Being tech-savvy and process-oriented is also essential for this role.
Technical Program Management III-SUPPORT SERVICES-Applications-CTB at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Technical Program Management, Agile Methodologies, Stakeholder Management, Software Development Lifecycle, Collaboration Tools, Project Management, Customer Centricity, Risk Management, Compliance, Product Vision, User Acceptance Testing, Defect Tracking, Communication Skills, Team Organization, Architecture Review, Total Cost Of Ownership
Specialization
Candidates should have 8-15 years of experience in technical program management, with a strong background in product engineering and a focus on customer-centric solutions. Experience in the Indian banking sector or fintech is desired.
Experience Required
Minimum 10 year(s)
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, delhi, India - Full Time
Skills Needed
Customer Acquisition, Sales Management, Relationship Management, Compliance, Retail Loans, Home Loans, Loan Against Property, Personal Loans
Specialization
The role requires managing compliance with documentation and achieving sales targets for retail loan products. Experience in sales and customer acquisition is essential.
Experience Required
Minimum 2 year(s)
Territory Business Manager-SBE-Small Business Enterprise-Sales at Kotak Mahindra Bank
Bangalore, karnataka, India - Full Time
Skills Needed
Team Leadership, Loan Sales, Healthcare Segment, Financial Solutions, Cross Selling, Relationship Building, Process Improvement, Portfolio Growth
Specialization
The ideal candidate should have strong knowledge of the local market, particularly in healthcare. They will work closely with various stakeholders to acquire new customers and ensure continuous process improvement.
Experience Required
Minimum 5 year(s)
Sky Affluent VRM-Sky Channel-VRM - Support at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Communication, Interpersonal Skills, Customer Centric Approach, Problem Solving, Crm Tools, Digital Banking Platforms, Sales, Cross Selling, Portfolio Management, Compliance, Risk Management, Customer Experience, Financial Solutions, Relationship Management, Engagement, Service Quality
Specialization
Candidates must have a graduate degree, with an MBA preferred, and at least 2 years of experience in banking, particularly in affluent or wealth segments. Strong knowledge of banking products and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operat at Kotak Mahindra Bank
, tamil nadu, India - Full Time
Skills Needed
Customer Orientation, Interpersonal Skills, Sales Mindset, Gold Loan Products, Branch Operations, Relationship Management, Business Growth, Customer Sourcing
Specialization
The ideal candidate should possess strong interpersonal skills and a sales mindset. A good understanding of gold loan products and branch operations is also required.