Location

United Kingdom
Discipline:

Retail Banking
Job type:

Fixed Term Contract/ Temporary
Contact name:

Jemma Fisher
Contact email:

jemma.fisher@co-operativebank.co.uk
Job ref:

030742
Published:

11 days ago

JOIN US AND HELP US CONTINUE TO MAKE PROGRESS IN ENVIRONMENTAL AND SOCIETAL CHANGE, ALL WITH THE UK’S ORIGINAL ETHICAL BANK.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment

• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025