GENERAL SUMMARY

Advisor, Risk Management acts as primary liaison and oversee carriers/TPAs, various vendors, various regulatory agencies to explain 3PL Casualty, Property, Marine and Workers’ Compensation programs. Answer questions, resolve issues, and complaints concerning benefits/risks/insurance. Investigate potential for 3rd party liability (subrogation) and ensure notification of parties at the time of investigation or as soon as there is an indication of 3rd party involvement. Assist with general risk management activities including insurance renewals, certificates of insurance, and other duties as assigned.

EDUCATION/EXPERIENCE

• Bachelor’s degree in related field and 8 years of relevant experience, which includes 4 years of insurance experience in assessing risks, and claims including serious injury and complex litigation claims on a national level OR high school/GED and 10 years of relevant experience which includes 4 years of insurance experience in assessing risks, and claims including serious injury and complex litigation claims on a national level
• Insurance Designation is preferred (such as Associates in Claims or equivalent designation)
• Strong knowledge of workers’ compensation, contracts, damages, agency, subrogation, contribution/indemnity, insurance and other applicable/related laws, as well as related concepts and practices
• Strong proficiency in Microsoft Excel, Word, PowerPoint, Lotus Notes, and ADP HRIS/Payroll
• Excellent interpersonal, written and verbal communication, customer service, and problem resolution and conflict management skills
• Ability to actively listen and ascertain the needs of customers; ability to find and communicate accurate information concerning processes, policies and procedures to customers; ability to respond to customers tactfully and courteously
• Ability to work independently and exercise sound judgment in claims management decisions and problem resolution strategies
• Demonstrated ability to prioritize and handle multiple functions with accuracy and attention to detail

PHYSICAL/COGNITIVE REQUIREMENTS

With or without accommodation:

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact Fsc.talentacquisition@fedex.com.
Pay Range: 78396.72 (Min) - 144120.72 (Max) Yearl

THIS POSITION WILL BE RESPONSIBLE FOR…

• Serve as primary liaison for the carriers/TPAs, defense counsel, and various vendors and oversee their performance.
• Manage coordination of prompt and thorough claims investigations to determine eligibility and compensability (3-point contacts) within 24 hours of receiving notice and prepare concise written investigation notes.
• Communicate effectively with management, coworkers, providers, consultants, and representatives from various regulatory agencies to explain 3PL Casualty, Property, Marine and Workers’ Compensation programs, answer questions, resolve issues, and complaints concerning benefits while establishing and maintaining excellent working relationships.
• Coordinate with Sales Team Project manages to evaluate the Risk of potential new business.
• Reviewing property structure and safety regulations, scope of the business including evaluating products and determining the appropriate insurance coverage needed to support the business.
• Assist insurance carriers to investigate potential for 3rd party liability (subrogation) and ensure notification of parties at the time of investigation or as soon as there is an indication of 3rd party involvement.
• Evaluate and determine of appropriate monetary reserves assigned to cover the potential exposure of claims. Provide documentation of rationale for reserve changes via monthly business unit reserve change analysis reports and month end accounting reports.
• Manage all phases of claims and respond on behalf of the company to discovery requests as approved by Supply Chain Corporate Legal Department; conducting research, interpreting and applying findings to properly resolve claims; and engage claims managers and defense attorneys in litigation strategy and claim resolution discussions with managers.
• Provide technical directions and training to third party administrators, outside defense counsel, internal customers, and coworkers to ensure compliance with applicable statutes and related rules and regulations.
• Conduct regular claim audits to measure administrators’ performance and represent company in audits conducted by state agencies, respond to auditors’ findings, and act as liaison between company and state agencies.
• Develop and generate ad-hoc reports/queries in support of claim related information needs and day-to-day activities and analyze statistical claim data
• Assist with general risk management activities including insurance renewals, certificates of insurance, and other duties as assigned.