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Jobs Search
Start Date
Immediate
Expiry Date
19 Nov, 25
Salary
0.0
Posted On
20 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Microsoft Sql Server, Windows Server, Microsoft, Macos, Active Directory
Industry
Information Technology/IT
SUMMARY
The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.
DESIRED SKILLS & EXPERIENCE