About the job

Main Duties:

·        Make contact with as many guests as possible on the premises of the Resort and obtain feedback from guests about their holiday and the Resort Services

·        Act proactively to any potential issues which could possibly result in complaints

·        Providing guests with the correct information, advice and guidance about the Hotel facilities and services

·        Encouraging satisfied guests to write positive reviews on Trip Advisor, booking.com and other platforms

·        Monitor and respond to guest comments and feedback across review sites, social media platforms, and other communication channels, escalating any issues to the Rooms Division Manager or the relevant department, as necessary.

·        Implement plans to improve customer satisfaction

·        Inform and/or update the executives, peers and other colleagues on relevant information in a timely manner

·        Promote and organise hotel tours and internal activities.

·        Work Duty Manager shifts, as required.

·        Handle ad hoc tasks as needed to support the team and department

Requirements:

·        Minimum of 1 year experience working in a similar position

·        Advanced knowledge of English is a must; Knowledge more languages would be considered an asset.

·        Ability to work a varied schedule as determined by your direct superior

·        Able to work in a dynamic and challenging environment

·        Able to handle multiple tasks.

• Eligibility to work in the EU is a must.
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