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Development Liaison Manager (all genders) at Paessler GmbH
Nürnberg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Manager - Brunswick County Public Utilities at Brunswick County
Supply, NC 28462, USA - Full Time
Skills Needed
Motor Vehicle, Training, Office Equipment, Disabilities
Specialization
Engineering
Qualification
Graduate
Media Insights & Planning Mgr at Expedia Group
Montréal, QC, Canada - Full Time
Skills Needed
Ecommerce, Social Listening, Cpc, Digital Marketing, Comscore, Travel Agency, Leadership, Sentiment Analysis, Strategy, Business Initiatives, Tableau, Omniture, Travel, Looker, Cpm, Google Analytics
Qualification
Graduate
Addett* - Scatolame -Part Time 24h at Iper
20013 Magenta, , Italy - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Purchasing Assistant at Macfab Manufacturing
Mississauga, ON L4Z 1X9, Canada - Full Time
Skills Needed
Ged, Disabilities
Qualification
Diploma
(Junior) Consultant (m/w/d) Energiewirtschaft Gasnetzkapazitätsplanung at univativ GmbH
Hannover, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Operations Manager at Kody
London, England, United Kingdom - Full Time
Skills Needed
Hubspot, Product Support, Interpersonal Skills, Crm Software
Qualification
Graduate
Vertriebsinnendienstmitarbeiter BEGA | AUBRILAM (m/w/d) at BEGA GantenbrinkLeuchten KG
58708 Menden, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Zelfstandig werkend kok @The Park Gelloo at TopParken
6718 Ede, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Planungsingenieur im Bahnbereich (w/m/d) at Brunel
44801 Bochum, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Multi Skilled Operative at Antac Support Services
High Wycombe, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Controller / Bilanzbuchhalter (m/w/d) at PLAION GmbH
München, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Projectleider Onderzoek lectoraat Klantenperspectief in ondersteuning en zo at Windesheim
Almere, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Environmental Advisor at EKFB
Buckingham, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leitung (w/m/d) des Teams Ausbildung und Erwerbstätigkeit beim Bürger- und at Wissenschaftsstadt Darmstadt
64283 Darmstadt, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Psychological Wellbeing Practitioner at Cheshire and Wirral Partnership NHS FoundationTrust
Crewe CW1 2ER, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Grafikdesigner / Mediengestalter (m/w/d) Schwerpunkt Video at ZIEHLABEGG
Künzelsau, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Team Lead Ad Operations (m/w/d) at MSO Digital GmbH Co KG
Hamburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Konstrukteur Anlagenbau (m/w/d) at endigo GmbH
55116 Mainz, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
LCV APS-2 Germany: Deputy Task Order Manager - Supply at KBR
48249 Dülmen, , Germany - Full Time
Skills Needed
Pmp, Multiple Disciplines
Qualification
Graduate
Experience Required
Minimum 15 year(s)
Development Liaison Manager (all genders) at Paessler GmbH
Nürnberg, , Germany -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 25

Salary

0.0

Posted On

05 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

We’re seeking a Development Liaison Manager (all genders) to significantly strengthen the collaboration between our Technical Support and Product Development departments. This crucial role is designed to optimize our customer support processes and enhance our product expertise internally. As the Single Point of Contact (SPOC) for technical support cases requiring developer assistance, you’ll play a vital part in streamlining communication. Your efforts will ensure our development teams can focus more on building great products, while our support team gains deeper technical knowledge and can resolve more complex issues independently. If you’re a proactive problem-solver with a passion for bridging technical gaps and improving workflows, we encourage you to apply!
Responsibilities
  • Serve as the primary liaison between Global Technical Support and Product Development for escalated customer issues.
  • Perform initial 3rd level support to understand and resolve complex problems, leading to a reduced number of 3rd level cases for our software developers, allowing them to focus more on core development.
  • Strategically review and decide which tickets require developer intervention, routing them to the appropriate teams while providing feedback to the Technical Support team on how to submit comprehensive information. This will result in improved quality and completeness of tickets escalated to development and more reliable and timely responses to customer cases.
  • Prioritize tickets to ensure critical issues are addressed promptly, and monitor their progress, fostering more efficient workflows and a better overall experience for our support, development, and customer teams.
  • Facilitate knowledge transfer through Q&A sessions and regular reviews of resolved tickets, providing our Technical Support team with continuous education. This will lead to increased depth and breadth of expertise within our Technical Support team and enhanced knowledge transfer and collaboration across departments.
  • Collaborate with the QA team, leveraging their technical resources.
Development Liaison Manager (all genders) at Paessler GmbH
Nürnberg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Manager - Brunswick County Public Utilities at Brunswick County
Supply, NC 28462, USA - Full Time
Skills Needed
Motor Vehicle, Training, Office Equipment, Disabilities
Specialization
Engineering
Qualification
Graduate
Media Insights & Planning Mgr at Expedia Group
Montréal, QC, Canada - Full Time
Skills Needed
Ecommerce, Social Listening, Cpc, Digital Marketing, Comscore, Travel Agency, Leadership, Sentiment Analysis, Strategy, Business Initiatives, Tableau, Omniture, Travel, Looker, Cpm, Google Analytics
Qualification
Graduate
Addett* - Scatolame -Part Time 24h at Iper
20013 Magenta, , Italy - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Purchasing Assistant at Macfab Manufacturing
Mississauga, ON L4Z 1X9, Canada - Full Time
Skills Needed
Ged, Disabilities
Qualification
Diploma
(Junior) Consultant (m/w/d) Energiewirtschaft Gasnetzkapazitätsplanung at univativ GmbH
Hannover, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Operations Manager at Kody
London, England, United Kingdom - Full Time
Skills Needed
Hubspot, Product Support, Interpersonal Skills, Crm Software
Qualification
Graduate
Vertriebsinnendienstmitarbeiter BEGA | AUBRILAM (m/w/d) at BEGA GantenbrinkLeuchten KG
58708 Menden, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Zelfstandig werkend kok @The Park Gelloo at TopParken
6718 Ede, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Planungsingenieur im Bahnbereich (w/m/d) at Brunel
44801 Bochum, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Multi Skilled Operative at Antac Support Services
High Wycombe, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Controller / Bilanzbuchhalter (m/w/d) at PLAION GmbH
München, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Projectleider Onderzoek lectoraat Klantenperspectief in ondersteuning en zo at Windesheim
Almere, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Environmental Advisor at EKFB
Buckingham, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leitung (w/m/d) des Teams Ausbildung und Erwerbstätigkeit beim Bürger- und at Wissenschaftsstadt Darmstadt
64283 Darmstadt, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Psychological Wellbeing Practitioner at Cheshire and Wirral Partnership NHS FoundationTrust
Crewe CW1 2ER, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Grafikdesigner / Mediengestalter (m/w/d) Schwerpunkt Video at ZIEHLABEGG
Künzelsau, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Team Lead Ad Operations (m/w/d) at MSO Digital GmbH Co KG
Hamburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Konstrukteur Anlagenbau (m/w/d) at endigo GmbH
55116 Mainz, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
LCV APS-2 Germany: Deputy Task Order Manager - Supply at KBR
48249 Dülmen, , Germany - Full Time
Skills Needed
Pmp, Multiple Disciplines
Qualification
Graduate
Experience Required
Minimum 15 year(s)