Assistant Vice President - Market Conduct & Customer Obsession at maxlifeins

Gurugram, haryana, India - Full Time

Skills Needed
Market Conduct, Customer Obsession, Persistency Management, Grievance Management, Data Analytics, Collaboration, People Leadership, Problem Solving, Communication, Planning, Organizing, Customer Centricity, Life Insurance, Stakeholder Management, Regulatory Compliance, Training

Specialization
Candidates should have 5-7 years of experience in life insurance, preferably in a similar role, and possess a Master of Business Administration or equivalent. A strong focus on customer centricity and results orientation is essential.

Experience Required
Minimum 5 year(s)

Deputy Manager - CAT - Loyalty at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have experience in loyalty programs and customer engagement strategies. Strong analytical and communication skills are also required.

Experience Required
Minimum 2 year(s)

Relationship Manager - Credit Life at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Specific requirements are not detailed in the posting. However, experience in relationship management is likely necessary.

Associate Agency Development Manager at maxlifeins

Chennai, tamil nadu, India - Full Time

Skills Needed
Leadership, Collaboration, Customer Obsession, Growth Mindset, People Leadership

Specialization
Candidates should demonstrate a compassionate leadership style and a commitment to customer-centric strategies. They should also possess a growth mindset and the ability to inspire and empower their teams.

Experience Required
Minimum 2 year(s)

Auditor/a Senior - Madrid at KPMG Delivery Network India 1

Madrid, Community of Madrid, Spain - Full Time

Skills Needed
Auditing, Financial Analysis, Risk Assessment, Financial Certification, Process Review, Business Risk Evaluation, English Language, Office Suite

Specialization
A degree in Business Administration, Economics, or similar is required, with a Master's in Auditing being valued. Candidates should have at least 3 years of experience in similar roles and a high level of English proficiency.

Experience Required
Minimum 2 year(s)

Assistant Manager - CAT - SPARC at maxlifeins

Nashik, maharashtra, India - Full Time

Skills Needed
N/A

Specialization
The job posting does not specify any particular requirements. It is assumed that basic management skills are necessary.

Associate Agency Development Manager at maxlifeins

Phagwara, Punjab, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have a basic understanding of agency operations and development. Strong communication skills are likely required.

Relationship Associate - Bancassurance at maxlifeins

Mumbai, maharashtra, India - Full Time

Skills Needed
N/A

Specialization
The posting does not specify detailed requirements. However, a background in bancassurance or related fields may be beneficial.

Guest Service Agent - Paradisus Fuerteventura at Melia Hotels International

, , Spain - Full Time

Skills Needed
Customer Service, Communication, Organization, Leadership, Creativity, Attention To Detail, Hotel Management, Client Experience, Financial Knowledge, Upselling, Cross Selling

Specialization
Candidates should have a background in Tourism, Hospitality, Marketing, or a similar field, along with advanced Spanish and English skills. A minimum of 2 years of experience in a similar role is required, along with knowledge of hotel management and customer experience.

Experience Required
Minimum 2 year(s)

Senior Officer - CAT - Loyalty at maxlifeins

Moradabad, Uttar Pradesh, India - Full Time

Skills Needed
Leadership, Collaboration, Customer Obsession, Growth Mindset, People Leadership

Specialization
Candidates should demonstrate a strong leadership capability with a focus on collaboration and customer-centric strategies. A growth mindset and the ability to inspire and develop teams are essential for this role.

Experience Required
Minimum 5 year(s)

Associate Agency Development Manager at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have a background in agency management or development. Strong communication and interpersonal skills are likely required.

Associate Agency Development Manager at maxlifeins

Kolkata, west bengal, India - Full Time

Skills Needed
N/A

Specialization
Candidates are expected to have some experience in agency management or development. Specific qualifications are not detailed in the posting.

Assistant Manager - CAT - SPARC at maxlifeins

Surat, gujarat, India - Full Time

Skills Needed
Cross Selling, Up Selling, Customer Service, Relationship Management, Revenue Generation, Lead Conversion, Competition Analysis, Financial Planning, Service Request Resolution, Renewal Collection, Customer Retention, Database Management, Goal Identification, Productivity Measures, Self Appointment Scheduling, Professional Advice

Specialization
The job requires a focus on productivity measures and exceeding revenue targets. Candidates should have experience in customer service and financial planning assistance.

Experience Required
Minimum 2 year(s)

Process Associate at IGT Services and Technologies FZ LLC

City of Medan, North Sumatra, Indonesia - Full Time

Skills Needed
Customer Service, Phone Calls, Email, Social Media, Reservations, Booking Changes, Query Handling

Specialization
Candidates should have 0-3 years of experience and must be graduates. The role requires strong customer service skills.

Module Lead at IGT Services and Technologies FZ LLC

City of Medan, North Sumatra, Indonesia - Full Time

Skills Needed
Devops, Ci/Cd, Automation, Cloud, Infrastructure, Infrastructure As Code, Configuration Management, Containers, Orchestration, Monitoring, Logging, Version Control, Collaboration, Security, Devsecops, Scripting, Problem Solving

Specialization
Candidates should have 6 to 8 years of experience in DevOps with a strong background in CI/CD, cloud infrastructure, and automation. A B.E/B.Tech/M.Tech/MCA degree is required, along with relevant IT industry exposure.

Experience Required
Minimum 5 year(s)

Physical Therapist - Outpatient at Red Canyon Physical Therapy

Frederick, Maryland, United States - Full Time

Skills Needed
Physical Therapy, Manual Therapy, Evidence Based Treatments, Therapeutic Exercises, Patient Education, Orthopedic Care, Sports Medicine, Workers’ Compensation, Dry Needling, Vestibular Rehabilitation, Balance Rehabilitation, Pelvic Health, Chronic Pain Management, Clinical Instruction, Leadership Opportunities, Professional Development

Specialization
Candidates must be graduates from an accredited physical therapy program and possess an active or pending state physical therapist license. The position welcomes both new graduates and experienced therapists, with a focus on professional development.

Divisional Manager - COE Program Manager at RPG Group

, gujarat, India - Full Time

Skills Needed
Analytical Mindset, Driving Projects To Completion, Program Management, Stakeholder Management, Strategic Thinking

Specialization
The job requires strong program management and stakeholder management skills, along with an analytical mindset. Experience in driving projects to completion and strategic thinking is essential.

Experience Required
Minimum 5 year(s)

Senior Engineer - Finishes at RPG Group

, karnataka, India - Full Time

Skills Needed
Project Management, Quality Control, Coordination, Material Procurement, Budget Management, Client Communication, Documentation, Safety Compliance, Problem Solving, Team Leadership, Training, Regulatory Compliance, Client Handover, Continuous Improvement

Specialization
Candidates should have 8 to 10 years of experience in a relevant field and possess a BE/B.Tech degree. The role requires strong project management and coordination skills, along with a focus on quality and safety.

Experience Required
Minimum 5 year(s)

Manager - Planning at RPG Group

Mumbai, maharashtra, India - Full Time

Skills Needed
Planning Skill, Strategic Planning, Decision Making Management, Pm Software Savvy, Project Planning, Execution, Site Coordination, Supervision

Specialization
Candidates should have 13 to 15 years of experience and a BE/B.Tech qualification. The role requires strong planning skills and proficiency in project management software.

Experience Required
Minimum 10 year(s)

Manager - Product Validation Engineer at RPG Group

, gujarat, India - Full Time

Skills Needed
Driving Projects To Completion, Building & Supporting Teams, Developing Plans, Managing Resources, Testing And Troubleshooting, Critical Thinking, Managing Time

Specialization
Candidates should possess strong skills in project management and team development. Critical thinking and troubleshooting abilities are also essential for this position.

Experience Required
Minimum 2 year(s)

Assistant Vice President - Market Conduct & Customer Obsession at maxlifeins

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Market Conduct, Customer Obsession, Persistency Management, Grievance Management, Data Analytics, Collaboration, People Leadership, Problem Solving, Communication, Planning, Organizing, Customer Centricity, Life Insurance, Stakeholder Management, Regulatory Compliance, Training

Industry

Insurance

Description

Position AVP – Market Conduct and customer obsession Department Partnerships Function - Partnership Enablement Reporting to CVP Partnership Enablement Band 3 Location Gurgaon – Home Office Team size 3 About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Company's website at www.maxlifeinsurance.com We Stand for: Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity." KEY RESPONSIBILITIES: PERSISTENCY MANAGEMENT: Lead and drive 13th and 25th month persistency agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates. Drive 0-60 days’ collection rates for better persistency management. Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, line of business, Ticket size.etc. Drive ECS/eNACH adoption for cases during issuance and where customer deactivates the existing ECS. Act as bridge between field/partner and HO by collaborating with the central persistency team and call centre teams to improve collections. Identify key customer touchpoints such as sales meeting, documentation, underwriting, anniversaries, claim management and develop wow experience for customer to improve persistency. FREELOOK CANCELLATION Deploy initiative to improve freelook retention. Collaborate with relevant stakeholder at HO & Field to drive freelook retention within 48 hrs. Work closely with internal assurance team to drive consequence management. GRIEVANCE Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics in the field. Chart the strategic roadmap to reduce GIR with the channel. Proactively identify gaps and recommend remediation’s and track for timely closure of agreed solutions. OVERALL Initiate and execute all the required activities of the insurer relating to policyholder services, sales process, seller market conduct and complaint management. Partner Management – Provide strategic insights, suggest improvement initiatives, Fulfil partner request Ensure fulfilment of regulatory requirement like seller licencing etc. Build strong governance rhythms with different stakeholders across hierarches to drive the desired outcomes Bring the industry best practice to improve the persistency, Freelook cancellation and GIR etc. Develop and deploy early warning indicators to identify potential drop collections, rise in FLC inflow. Use data analytics to identify cohorts of troublesome geographies to propose corrective actions Collaborate with training team to create required awareness and education on market conduct. MEASURE OF SUCCESS Persistency – increasing persistency to industry best level Freelook Retention – increase in freelook retention ratios. Timely delivery project rollout in field KEY COMPETENCIES Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC etc. Ability to express ideas clearly and persuasively Effectiveness in planning and organizing activities Intra organization skills: Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach. DESIRED QUALIFICATION AND EXPERIENCE At least 5-7 years of experience in life insurance preferably in similar role Result oriented, customer centricity Master of business administration or equivalent

Responsibilities

The role involves leading persistency management initiatives, improving freelook retention, and managing grievances to enhance customer outcomes. It also includes collaborating with various stakeholders to ensure compliance and improve overall policyholder services.

Assistant Vice President - Market Conduct & Customer Obsession at maxlifeins

Gurugram, haryana, India - Full Time

Experience Required
Minimum 5 year(s)

Deputy Manager - CAT - Loyalty at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have experience in loyalty programs and customer engagement strategies. Strong analytical and communication skills are also required.

Experience Required
Minimum 2 year(s)

Relationship Manager - Credit Life at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Specific requirements are not detailed in the posting. However, experience in relationship management is likely necessary.

Associate Agency Development Manager at maxlifeins

Chennai, tamil nadu, India - Full Time

Skills Needed
Leadership, Collaboration, Customer Obsession, Growth Mindset, People Leadership

Experience Required
Minimum 2 year(s)

Auditor/a Senior - Madrid at KPMG Delivery Network India 1

Madrid, Community of Madrid, Spain - Full Time

Skills Needed
Auditing, Financial Analysis, Risk Assessment, Financial Certification, Process Review, Business Risk Evaluation, English Language, Office Suite

Experience Required
Minimum 2 year(s)

Assistant Manager - CAT - SPARC at maxlifeins

Nashik, maharashtra, India - Full Time

Skills Needed
N/A

Specialization
The job posting does not specify any particular requirements. It is assumed that basic management skills are necessary.

Associate Agency Development Manager at maxlifeins

Phagwara, Punjab, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have a basic understanding of agency operations and development. Strong communication skills are likely required.

Relationship Associate - Bancassurance at maxlifeins

Mumbai, maharashtra, India - Full Time

Skills Needed
N/A

Specialization
The posting does not specify detailed requirements. However, a background in bancassurance or related fields may be beneficial.

Guest Service Agent - Paradisus Fuerteventura at Melia Hotels International

, , Spain - Full Time

Skills Needed
Customer Service, Communication, Organization, Leadership, Creativity, Attention To Detail, Hotel Management, Client Experience, Financial Knowledge, Upselling, Cross Selling

Experience Required
Minimum 2 year(s)

Senior Officer - CAT - Loyalty at maxlifeins

Moradabad, Uttar Pradesh, India - Full Time

Skills Needed
Leadership, Collaboration, Customer Obsession, Growth Mindset, People Leadership

Experience Required
Minimum 5 year(s)

Associate Agency Development Manager at maxlifeins

New Delhi, delhi, India - Full Time

Skills Needed
N/A

Specialization
Candidates should have a background in agency management or development. Strong communication and interpersonal skills are likely required.

Associate Agency Development Manager at maxlifeins

Kolkata, west bengal, India - Full Time

Skills Needed
N/A

Specialization
Candidates are expected to have some experience in agency management or development. Specific qualifications are not detailed in the posting.

Assistant Manager - CAT - SPARC at maxlifeins

Surat, gujarat, India - Full Time

Specialization
The job requires a focus on productivity measures and exceeding revenue targets. Candidates should have experience in customer service and financial planning assistance.

Experience Required
Minimum 2 year(s)

Process Associate at IGT Services and Technologies FZ LLC

City of Medan, North Sumatra, Indonesia - Full Time

Skills Needed
Customer Service, Phone Calls, Email, Social Media, Reservations, Booking Changes, Query Handling

Specialization
Candidates should have 0-3 years of experience and must be graduates. The role requires strong customer service skills.

Module Lead at IGT Services and Technologies FZ LLC

City of Medan, North Sumatra, Indonesia - Full Time

Experience Required
Minimum 5 year(s)

Physical Therapist - Outpatient at Red Canyon Physical Therapy

Frederick, Maryland, United States - Full Time

Divisional Manager - COE Program Manager at RPG Group

, gujarat, India - Full Time

Skills Needed
Analytical Mindset, Driving Projects To Completion, Program Management, Stakeholder Management, Strategic Thinking

Experience Required
Minimum 5 year(s)

Senior Engineer - Finishes at RPG Group

, karnataka, India - Full Time

Experience Required
Minimum 5 year(s)

Manager - Planning at RPG Group

Mumbai, maharashtra, India - Full Time

Skills Needed
Planning Skill, Strategic Planning, Decision Making Management, Pm Software Savvy, Project Planning, Execution, Site Coordination, Supervision

Specialization
Candidates should have 13 to 15 years of experience and a BE/B.Tech qualification. The role requires strong planning skills and proficiency in project management software.

Experience Required
Minimum 10 year(s)

Manager - Product Validation Engineer at RPG Group

, gujarat, India - Full Time

Skills Needed
Driving Projects To Completion, Building & Supporting Teams, Developing Plans, Managing Resources, Testing And Troubleshooting, Critical Thinking, Managing Time

Specialization
Candidates should possess strong skills in project management and team development. Critical thinking and troubleshooting abilities are also essential for this position.

Experience Required
Minimum 2 year(s)

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