JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.
Responsible for the day-to-day analysis, research and resolution of varied Credit Furnishing/Disputes problems. Functions include administering defined procedures, analysis / report generation, exception, dispute processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals should have 2 to 4 years of excel, Disputes, automated furnishing & CHEX/EWS reporting experience and/or understanding.

REQUIRED SKILLS:

• 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience
• Strong computer skills including Microsoft Office Applications
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with multiple teams
• Able to work independently and within a team structure
• Ability to handle multiple tasks in a fast paced environment and meet deadlines
• Exceptional analytical and problem resolution skills
• FCRA Fluency Knowledge of (TSYS, MSP, IALS, Debt Manager, RMS, e-OSCAR, BOSS)Ability to analyze account level information, communicate effectively with leadership and FLU partners

Desired Skills:

• Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
• Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, MSP, and IALS
• Previous Credit Reporting Experience
• Experience working with Experian, Transunion, Equifax, Innovis, Chex Systems and Early Warning Systems applications and websites

SKILLS:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients