We are seeking a driven, strategic, and hands-on Telesales Team Manager to lead our dynamic conveyancing sales and onboarding team. You will be responsible for driving performance across hundreds of inbound leads each month, with a laser-focus on activity, responsiveness, and conversion.
This role is perfect for a proven sales leader with deep experience in telesales environments, excellent knowledge of lead generation through PPC, and a track record of building high-performing sales teams through process, energy, and data-led coaching.

REQUIRED SKILLS & EXPERIENCE

• Proven experience in a Sales Manager role, ideally in a telesales-heavy, high-volume lead environment.
• Strong understanding of PPC-generated leads and how to optimise conversion funnels from paid sources.
• Demonstrable success in managing sales teams to exceed KPIs on activity and conversion.
• Experience creating scripts, sales processes, call audits, and performance frameworks.
• Outstanding communication and coaching skills, with the ability to drive energy, focus, and results.
• High attention to detail, strong organisational habits, and ability to work with MI/data.
• Experience within legal or property industries preferred, but not essential.

Sales Leadership & Conversion Performance

• Drive exceptional lead follow-up activity and speed across the team, ensuring maximum contact rates and aggressive pursuit of every opportunity.
• Own conversion performance end-to-end and deliver continual improvements in conversion ratio, revenue per lead, and contact effectiveness.
• Build a results-first, high-tempo culture in the sales team with real-time performance tracking, feedback, and momentum.
• Develop and maintain a performance-focused telesales operation – with scripts, call standards, audit criteria, and coaching plans.

Lead Handling & Pipeline Management

• Own the inbound lead journey from first touch to conversion to a case.
• Work with Marketing and the BD team to ensure campaigns are generating leads that convert and match target customer profiles.

Reporting & MI

• Analyse MI on contact rates, conversions, lead source performance, and team outputs.
• Prepare monthly reports for COO and contribute data insights to inform marketing spend, BD activity, and strategic focus.
• Benchmark performance against competitors, track pricing trends, and proactively report on threats and opportunities.

Team Management & Development

• Lead, manage, and develop the Sales Team, instilling a culture of ambition, ownership, and structured progression.
• Implement and maintain a robust training plan, call quality framework, incentive scheme, and career pathway from welcome to quotes team.
• Recruit, onboard and upskill new starters, ensuring they are equipped to contribute early and grow into more senior roles.

Business Development Collaboration

• Act as a key link between the sales team and Business Development to ensure strategic alignment, coordinated site movement tracking, and shared goals.
• Join BD calls where needed to support conversion reporting, quote strategy, or new site onboarding.
• Monitor referrer leads and ensure pricing is competitive and well-managed.

Process & System Ownership

• Own and develop the leads and quoting system, working with IT and Ops to enhance usability, speed, and reporting capabilities.
• Carry out regular audits of call quality and service levels across both Sales and BD functions to ensure alignment with the PLS blueprint.
• Develop and maintain SLA/KPI dashboards for transparency and accountability.