ADDITIONAL INFORMATION

Job Number25077956
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria, 1010
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.
The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

YOUR QUALIFICATIONS:

• Professional experience in the upscale hotel industry
• Friendliness, flexibility, reliability and a high degree of responsibility
• Professional communication skills and appearance
• resilience, teamwork and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
• knowledge on how to use the software OPERA and MS Office are advantageous

• All work with the OPERA hotel system
• Acceptance of telephone calls and any correspondence with guests
• Cash activities including currency exchange
• Ensuring smooth workflows throughout the front desk area
• Check-in and check-out by our guests
• Shift management in the early and late shift in the absence of the manager
• Organization of departmental meetings
• Carrying out trainings
• Compliance with all The Ritz-Carlton standards