ADDITIONAL INFORMATION

Job Number25145183
Job CategoryRooms & Guest Services Operations
LocationW Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

REQUIREMENTS:

• Fluency in English
• Dutch and any other language is appreciated
• Minimum of one year Front Office Supervisor/ Team Leader
• Experience in 5* Luxury Segment
• Valid working permit for The Netherlands.
  Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
  Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
  

  LI-OB1

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• Reports directly to the Welcome Office Manager
• Night auditor in charge of all operations during the night (2 weeks/ 2 sets of shifts a month) and Manager in training shadowing a Senior Welcome Desk Manager (remaining 2 weeks of the month/ 2 sets of shifts a month.)
• Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Assist staff with expediting problem payments (e.g., problems processing credit card)
• Follow up with guest regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
• Block rooms in the computer and identify designated requirements and requests
• Contact appropriate individual or department (e.g., Welcome Ambassadors, Style department) as necessary to resolve guest call, request, or problem). We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
• You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
• You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy