JOB SUMMARY

The ideal candidate will illustrate the ability and drive to lead the brand culture, personifying it in daily interactions with both guests and team members: be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels; and create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.
The successful candidate has exemplary communication skills, both verbal and written, and is adept at creating connections with diverse groups of individuals. Proficiency to inspire and motivate others to deliver strategic value, using a collaborative approach is key to gain respect and credibility with team members.

SALES & MARKETING

• Collaborate with the sales and marketing team at Head Office to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
• Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.

EDUCATIONAL QUALIFICATION

· 4-year degree from an accredited university in Hotel and Restaurant Management, Business Administration or related major will be a major plus.

WORK EXPERIENCE

· A minimum 1-year current experience in the role of Director Operations in a similar size full-service hotel is mandatory.
· 7–8-year experience collectively in Supervisor and Managerial roles in Housekeeping, Food and Beverage, Front Desk operations
· Marriot experience in Full-Service hotels will be an added advantage
· Previous Food and Beverage operations experience will be an advantage
· Previous experiences with handling a unionized property are a mandatory requirement.
· Previous work experience in the Ottawa region would be a plus.

PHYSICAL ABILITIES

· Ability to stand and walk the property over extended period of times is critical.
· Lifting items for operational needs as needed in various departments
· The ability to work weekends and handle high volume operations and handle stress effectively at work to meet guest demands.

LANGUAGE SKILLS

· Strong English language skills are essential, the role demands excellent communication and interpersonal skills, including both written and oral proficiency.
· French language proficiency will be an asset, due to the city’s bilingual nature.

ABOUT US

Sunray Group takes its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.
We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants.
Please contact Sunray Group is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
Job Type: Full-time
Expected hours: 40 per week

Benefits:

• Dental care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor’s Degree (required)

Experience:

• Director of Operations : 1 year (required)

Work Location: In person
Expected start date: 2025-07-0

ROLE & POSITION

Sheraton Ottawa is currently recruiting for a Director of Operations, reporting to the General Manager and will be responsible for the daily operations