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Guest Service Agent at Minor International
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should ideally have over 1 year of experience in a similar role within the hospitality industry. They must demonstrate exceptional communication skills and a proactive approach to delivering high-quality service.
General Manager at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Marketing Collaboration, Sales Collaboration, Revenue Management
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Guest Service Agent at Minor International
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Guest Service Agent - Part Time at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Guest Experience Attendant at Minor International
Jindabyne, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Multitasking, Hospitality, Tourism, Administrative Support
Specialization
Candidates should have a warm, friendly, and professional approach with strong communication and customer service skills. Previous experience in hospitality or customer service is preferred but not essential.
Guest Service Agent at Minor International
Alexandra Headland, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Teamwork, Hospitality, Time Management, Adaptability
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality environment and possess exceptional communication skills. A polished and professional presentation is required, along with a commitment to a dynamic work schedule.
General Manager at Minor International
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Marketing Collaboration, Sales Collaboration, Revenue Management
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Night Guest Service Agent at Minor International
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Professional Presentation, Attention To Detail, Teamwork, Time Management
Specialization
Successful candidates will have a demonstrated background in delivering high-quality service within a hospitality environment. They should maintain a polished and professional presentation while being fully committed to a dynamic work schedule.
Guest Service Agent at Minor International
Tweed Shire Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must exhibit a proactive and positive approach to addressing guest needs and maintaining a polished professional presentation.
General Manager at Minor International
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Mentoring, Collaboration, Marketing
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Guest Service Agent at Minor International
Tweed Shire Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Teamwork, Time Management, Hospitality
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Casual Food & Beverage Attendants at Minor International
Maitland, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Team Player, Positive Attitude, Flexibility
Specialization
Previous hospitality or customer service experience is highly regarded. Strong communication skills and a passion for service are essential, along with flexibility to work a rotating roster.
Night Guest Service Agent at Minor International
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Proactive Approach, Teamwork
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and public holidays.
Assistant Executive Housekeeper at Minor International
Kalutara, Western Province, Sri Lanka - Full Time
Skills Needed
Housekeeping, Supervision, Coordination, Scheduling, Inspection, Inventory Management, Training, Communication, Detail Orientation, Haccp Knowledge, Guest Interaction, Team Management, Hospitality, Leadership, Problem Solving, Time Management
Specialization
Candidates should have at least five years of supervisory experience in housekeeping and a good knowledge of HACCP. Fluency in English and a passion for developing others are also required.
Experience Required
Minimum 5 year(s)
Guest Service Agent at Minor International
Adelaide, South Australia, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a background in delivering high-quality service in a hospitality or customer-facing environment. They must demonstrate effective communication skills and a proactive approach to guest needs.
Assistant Executive Housekeeper at Minor International
Surat Thani, Surat Thani, Thailand - Full Time
Skills Needed
Housekeeping Management, Team Coordination, Inventory Management, Cleaning Inspections, Training, Communication, Attention To Detail, Haccp Knowledge, Guest Relations, Supervisory Skills, Problem Solving, Time Management, Leadership, Organizational Skills, Customer Service, Passion For Development
Specialization
Candidates should have at least five years of supervisory experience in housekeeping and a good knowledge of HACCP. Fluency in English and a passion for developing others are also required.
Experience Required
Minimum 5 year(s)
Night Guest Service Agent at Minor International
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Teamwork, Time Management
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Guest Experience Attendant at Minor International
Crackenback, New South Wales, Australia - Full Time
Skills Needed
Communication, Customer Service, Multitasking, Hospitality, Tourism, Administrative Support
Specialization
Candidates should have a warm, friendly, and professional approach, along with strong communication and customer service skills. Previous experience in hospitality or customer service is preferred but not essential.
Food & Beverage Attendant at Minor International
Gladstone, Queensland, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Food Service, Beverage Service, Communication, Reliability, Positive Attitude, Menu Knowledge
Specialization
Candidates should have previous experience in a hospitality role and hold current RSA and RSG certifications. A warm demeanor, strong communication skills, and reliability in a fast-paced environment are essential.
Conference and Events Coordinator at Minor International
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Event Planning, Sales, Relationship Building, Communication, Attention To Detail, Time Management, Problem Solving, Collaboration, Professional Presentation, Flexibility, Hospitality
Specialization
Candidates should have at least 6 months of experience in a similar role within tourism or hospitality. Strong sales and relationship-building skills, along with excellent communication and time management abilities, are essential.
Guest Service Agent at Minor International
Gold Coast City, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

46.73

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Resolution, Attention to Detail, Hospitality, Teamwork, Time Management, Professional Presentation

Industry

Hospitality

Description
Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Job Description Avani Broadbeach Residences are looking for an expereinced casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Key Responsibilities Include: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change): Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm Immediate start available Hourly rates (excluding super): Monday - Friday: $33.38 per hour Saturday: $40.05 per hour Sunday: $46.73 per hour Qualifications Successful candidates will have: Ideally 1+ years' experience as a Guest Service Agent or a similar position delivering high-quality service within a hotel, hospitality, or customer-facing environment. Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. Maintains a polished and professional presentation, reflecting the values and standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands. Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits. Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Responsibilities
The Guest Service Agent will provide a warm reception to guests, ensuring a smooth check-in process and addressing any immediate inquiries. They will act as the primary point of contact for guests, offering assistance and personalized recommendations throughout their stay.
Guest Service Agent at Minor International
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should ideally have over 1 year of experience in a similar role within the hospitality industry. They must demonstrate exceptional communication skills and a proactive approach to delivering high-quality service.
General Manager at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Marketing Collaboration, Sales Collaboration, Revenue Management
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Guest Service Agent at Minor International
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Guest Service Agent - Part Time at Minor International
Mackay, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Guest Experience Attendant at Minor International
Jindabyne, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Multitasking, Hospitality, Tourism, Administrative Support
Specialization
Candidates should have a warm, friendly, and professional approach with strong communication and customer service skills. Previous experience in hospitality or customer service is preferred but not essential.
Guest Service Agent at Minor International
Alexandra Headland, Queensland, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Teamwork, Hospitality, Time Management, Adaptability
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality environment and possess exceptional communication skills. A polished and professional presentation is required, along with a commitment to a dynamic work schedule.
General Manager at Minor International
Sydney, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Marketing Collaboration, Sales Collaboration, Revenue Management
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Night Guest Service Agent at Minor International
Port Stephens Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Professional Presentation, Attention To Detail, Teamwork, Time Management
Specialization
Successful candidates will have a demonstrated background in delivering high-quality service within a hospitality environment. They should maintain a polished and professional presentation while being fully committed to a dynamic work schedule.
Guest Service Agent at Minor International
Tweed Shire Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must exhibit a proactive and positive approach to addressing guest needs and maintaining a polished professional presentation.
General Manager at Minor International
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Leadership, Hospitality, Mice Operations, Food & Beverage, Spa/Wellness Operations, Financial Acumen, Operational Excellence, Team Development, Communication Skills, Relationship Building, Strategic Planning, Guest Satisfaction, Event Management, Mentoring, Collaboration, Marketing
Specialization
Candidates should have proven senior leadership experience in hospitality, ideally as a General Manager or Cluster GM. Extensive experience in MICE, Food & Beverage, and Spa/Wellness operations is required.
Experience Required
Minimum 10 year(s)
Guest Service Agent at Minor International
Tweed Shire Council, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Teamwork, Time Management, Hospitality
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Casual Food & Beverage Attendants at Minor International
Maitland, New South Wales, Australia - Full Time
Skills Needed
Hospitality, Customer Service, Communication Skills, Team Player, Positive Attitude, Flexibility
Specialization
Previous hospitality or customer service experience is highly regarded. Strong communication skills and a passion for service are essential, along with flexibility to work a rotating roster.
Night Guest Service Agent at Minor International
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Proactive Approach, Teamwork
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and public holidays.
Assistant Executive Housekeeper at Minor International
Kalutara, Western Province, Sri Lanka - Full Time
Skills Needed
Housekeeping, Supervision, Coordination, Scheduling, Inspection, Inventory Management, Training, Communication, Detail Orientation, Haccp Knowledge, Guest Interaction, Team Management, Hospitality, Leadership, Problem Solving, Time Management
Specialization
Candidates should have at least five years of supervisory experience in housekeeping and a good knowledge of HACCP. Fluency in English and a passion for developing others are also required.
Experience Required
Minimum 5 year(s)
Guest Service Agent at Minor International
Adelaide, South Australia, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a background in delivering high-quality service in a hospitality or customer-facing environment. They must demonstrate effective communication skills and a proactive approach to guest needs.
Assistant Executive Housekeeper at Minor International
Surat Thani, Surat Thani, Thailand - Full Time
Skills Needed
Housekeeping Management, Team Coordination, Inventory Management, Cleaning Inspections, Training, Communication, Attention To Detail, Haccp Knowledge, Guest Relations, Supervisory Skills, Problem Solving, Time Management, Leadership, Organizational Skills, Customer Service, Passion For Development
Specialization
Candidates should have at least five years of supervisory experience in housekeeping and a good knowledge of HACCP. Fluency in English and a passion for developing others are also required.
Experience Required
Minimum 5 year(s)
Night Guest Service Agent at Minor International
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Problem Resolution, Attention To Detail, Professional Presentation, Teamwork, Time Management
Specialization
Candidates should have a demonstrated background in delivering high-quality service in a hospitality or customer-facing environment. They must maintain a polished presentation and be committed to a dynamic work schedule, including weekends and varying shifts.
Guest Experience Attendant at Minor International
Crackenback, New South Wales, Australia - Full Time
Skills Needed
Communication, Customer Service, Multitasking, Hospitality, Tourism, Administrative Support
Specialization
Candidates should have a warm, friendly, and professional approach, along with strong communication and customer service skills. Previous experience in hospitality or customer service is preferred but not essential.
Food & Beverage Attendant at Minor International
Gladstone, Queensland, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Food Service, Beverage Service, Communication, Reliability, Positive Attitude, Menu Knowledge
Specialization
Candidates should have previous experience in a hospitality role and hold current RSA and RSG certifications. A warm demeanor, strong communication skills, and reliability in a fast-paced environment are essential.
Conference and Events Coordinator at Minor International
Port Douglas, Queensland, Australia - Full Time
Skills Needed
Event Planning, Sales, Relationship Building, Communication, Attention To Detail, Time Management, Problem Solving, Collaboration, Professional Presentation, Flexibility, Hospitality
Specialization
Candidates should have at least 6 months of experience in a similar role within tourism or hospitality. Strong sales and relationship-building skills, along with excellent communication and time management abilities, are essential.
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