More specifically your duties will include the following:

• Receive and action general enquiries, requests for quotes, time estimates and preferred freight company by phone and email
• Assist with an array of problem-solving issues of missing, late and damaged freight with internal/external stakeholders
• Check and sign off freight invoices against spreadsheets and rate cards
• Assess items for delivery including size, weight, special delivery requirements and a/c clearance (cash sales or past grace)
• Consolidate orders according to delivery location
• Generate consignment notes, address labels, shipping dockets and make shipment entries
• Undertake basic staff administration (e.g. approve leave)
• Manage the allocation of tasks
• Manage staff performance with a view to continuous improvement

In determining suitability for the role, the following criteria are considered essential:

• Intermediate level of computer skills in computer software incl. Enterprise Resource Planning (ERP) software and Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to demonstrate enhanced verbal and written communication skills
• Basic knowledge of relevant workplace legislation
• Skilled at undertaking investigations
• Skilled at negotiation
• Skilled at contingency planning in relation to deliveries
• Skilled at negotiating difficult conversations
• Skilled in the accurate transfer of critical data
• HR LF (Forklift) Licence

The following criteria are considered desirable:

•  Formal training/certification in warehousing and/or logistics
• If you require further information about this role, please contact Jamie-Lee Armstrong, 04•• ••• 771.