The American Endurance Ride Conference (AERC), a national nonprofit supporting long-distance equestrians, is seeking a Member Services Coordinator to join our small, dedicated team in Auburn, CA. This position blends administrative support, member engagement, and marketing responsibilities in a vibrant and active sporting community.
You’ll be the first point of contact for many of our 4,000 members across the U.S. and Canada, helping ensure a smooth and positive experience while also playing a key role in promoting endurance riding and organizing our annual national convention.

QUALIFICATIONS

• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite (especially Word and Excel)
• Familiarity with WordPress, Constant Contact, and Adobe Creative Suite is desirable
• Ability to manage multiple projects, prioritize tasks, and meet deadlines
• Comfortable working in a small team environment where flexibility and initiative are valued
• Willingness to take on a variety of tasks, including social media posts, Zoom setup, and other duties as needed
• Interest in equestrian sports or nonprofit work is a plus, but not required

• Process new and renewing memberships, horse registrations, and endurance ride results using AERC’s database
• Respond to member inquiries via phone and email with professionalism and friendliness
• Assist in planning and logistics for AERC’s annual convention (travel required; expenses covered)
• Order and manage promotional items and awards; coordinate timely fulfillment and shipping to members
• Help develop and implement marketing initiatives, seasonal promotions, sponsor relations
• Contribute to social media posts and outreach campaigns
• Support updates to the AERC website (WordPress)
• Collaborate with team members to adapt to day-to-day organizational needs