We’re Civica, and we create software that helps deliver critical services for citizens all around the world.
From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point in our journey to realise that aspiration.

REQUIREMENTS

• Experience and knowledge of installing configuring and troubleshooting software applications within virtual technology platforms
• Troubleshooting Windows Server 2012R2/2016/2019/2022 Operating Systems in enterprise scale environments.
• Technical knowledge of both hosted and remotely administered environments and infrastructure.
• Knowledge of security administration, server configuration, security best practice
• Operational support of Oracle (11g/12c/19c/OCI).
• Knowledge of T-SQL, PL/SQL Querying techniques
• Ability to take a pro-active approach to tasks and duties.
• Logical and strong problem-solving skills
• A flexible, customer focussed approach to work and attitude to drive through issues to completion.
• Ability to work well independently and as part of a team.
• Ability to demonstrate a willingness towards personal self-development, by keeping skills set and knowledge current and appropriate for the role.
• The ability to be flexible, adaptable, think on your feet and work on your own initiative.
• Excellent skills to manage expectations and control changing requirements.
• Experience of working within the public healthcare sector
• Experience of installation, patching, administration and maintenance of Oracle and SQL Server production and non-production environments
• Experience of using Oracle RMAN, Data guard, Active Cloning and Oracle Clusterware technologies
• Experience of using SQL Server Agent, SQL Server Replication, SQL Server Always On technologies
• Experience of Cloud Technology Platforms (e.g. Microsoft Azure/ Google Cloud Platform)
• Experience of installing, supporting & troubleshooting Docker containers
• Experience of installing, supporting & troubleshooting Linux
• Experience of supporting & troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022)

RESPONSIBILITIES:

• Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle.
• Carry out configuration, administration and maintenance of multiple Oracle database instances where required.
• Configure and maintain application servers.
• Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching.
• Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions.
• Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions.
• Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key process and respond to any alerts generated by the proactive monitoring and alerting system.
• Participate in weekly support rota and Support out-of-hours implementation and service delivery activities as required.
• Conduct Backup monitoring and in line with supported backup strategies.
• Support the planning and execution of application and platform Service Pack upgrades as required.
• Troubleshoot and resolve issues within defined Service Level Agreements, which includes responding to, identify and resolve application and platform problems and diagnose hardware or software faults in order to maintain supported environments.
• Support performance monitoring and tuning (Index maintenance and management, housekeeping, memory, CPU, Disk I/O etc.) as required.
• Assume responsibility for ownership of customer or internally reported issues through to conclusion where such ownership has been delegated.
• Adhere to change management procedures and ensure correct procedures are adhered to as tasks are being progressed.
• Participate in the maintenance of asset registers of all provisioned physical, virtual, and cloud-based internal platforms that support the Clinical Systems product set and internal business functions.
• Ensure that technical designs, internal documentation, processes and procedures are fully documented and maintained as required.
• Ensure that all procedures and routines comply with the requirements of the Company’s documented Quality System and Information Security Management System
• Pro-actively identify opportunities to improve productivity/efficiency.
• Test and evaluate new technology, in line with business or customer requirements.
• Attend hosting data centres and customer premises as required.
• Support sales activities such as input to ITT responses, bids, tenders and other Pre-Sales activity as required