DIRECTOR OF CUSTOMER SUPPORT - COATER/BONDER (M/W/D)

• Zhubei
• Full-time
• Permanent
  Innovative products for renowned customers in a future-oriented, international market - that is SUSS MicroTec. The SUSS Group, headquartered in Garching near Munich, develops and manufactures process solutions for microstructure applications in the semiconductor industry and related markets - an area in which SUSS MicroTec has over 75 years of experience. Our portfolio includes a wide range of products and solutions for back-end lithography, wafer bonding and photomask cleaning. In addition, we offer highly specialised lithography tools for imprinting.
  Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support? Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
  At the earliest possible date we are looking for…

JOB OVERVIEW:

SUSS MicroTec is looking for a highly skilled and motivated Bonder/Coater Service Manager to join our team in Taiwan. The successful candidate will be responsible for managing service operations related to bonding equipment, ensuring excellent customer support, and overseeing maintenance, troubleshooting, and repairs of cutting-edge semiconductor processing tools.

KEY RESPONSIBILITIES:

• Lead the service team in Taiwan, providing technical support, preventive maintenance, and repairs for bonding systems.
• Ensure high-quality and timely customer service for SUSS MicroTec products, including coaters, developers, and wafer bonders.
• Collaborate with the application engineering team to resolve technical issues and optimize equipment performance at customer sites.
• Manage and monitor service contracts, warranties, and spare parts inventory to ensure availability and timely service interventions.
• Conduct on-site troubleshooting, diagnostics, and repairs, ensuring minimal downtime for customer operations.
• Develop and deliver training programs for customers on the use and maintenance of SUSS MicroTec equipment.
• Maintain service documentation, track key performance indicators (KPIs), and report on service activities to management.
• Work closely with customers to understand their technical challenges and provide proactive solutions.
• Coordinate with the global service and support team to share best practices and ensure consistent service quality.