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Patient Care Technician Jobs overseas

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Patient Service Rep at Prevea Health
Green Bay, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication, Empathy, Multi Tasking, Teamwork, Critical Thinking, Computer Skills, Telephone Skills
Specialization
A High School Diploma and/or GED is required, along with 1-3 years of experience in customer service, insurance, or a healthcare setting preferred. Proficient telephone and computer skills, along with exceptional customer service abilities, are essential.
Patient Coordinator at Elite Dental Partners
Saint Charles, Missouri, United States - Full Time
Skills Needed
Patient Care, Communication Skills, Insurance Knowledge, Customer Service, Microsoft Office, Dental Software, Scheduling, Payment Processing
Specialization
A high school diploma is required, with a preference for additional education in business or healthcare. Candidates should have at least two years of experience in a relevant field and excellent communication skills.
Experience Required
Minimum 2 year(s)
Patient Cooridnator at Soleo Health Inc
Tempe, Arizona, United States - Full Time
Skills Needed
Data Entry, Healthcare Scheduling, Communication Skills, Multitasking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Home Infusion Experience, Customer Service, Planning, Organizing, Coordinating, Collaboration, Problem Solving, Attention To Detail, Geographical Knowledge
Specialization
A high school diploma or equivalent is required along with prior healthcare scheduling and home infusion experience. Strong communication skills and basic computer skills are also necessary.
Experience Required
Minimum 2 year(s)
PATIENT ACCESS SPEC at Premier Health
Middletown, Ohio, United States - Full Time
Skills Needed
Customer Focus, Patience, Composure, Compassion, Time Management, Interpersonal Savvy, Functional Skills, Technical Skills, Financial Assessment, Registration, Insurance Verification, Medical Procedures, Confidentiality, Privacy Rights, Financial Counseling, Scheduling
Specialization
A high school diploma or GED is required, with an associate degree preferred in healthcare or a related field. Candidates should have 1-3 years of job-related experience, particularly in customer service or medical office settings.
Patient Coordinator at BASS MEDICAL GROUP
Dublin, California, United States - Full Time
Skills Needed
Medical Experience, Customer Service, Communication Skills, Insurance Verification, Electronic Health Records, Medical Billing, Hipaa Regulations, Medical Terminology, Computer Skills, Typing Skills, Mathematical Computations, Oral Instructions, Written Instructions, Business English, Spelling
Specialization
Candidates must have previous medical experience in an outpatient office setting and possess excellent telephone communication skills. A positive attitude, reliability, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
PATIENT COORDINATOR at Georgia Urology PA
Fayetteville, Georgia, United States - Full Time
Skills Needed
Patient Care, Customer Service, Data Management, Appointment Scheduling, Insurance Verification, Emr Proficiency, Hipaa Compliance, Organizational Skills, Time Management, Professionalism, Communication Skills, Team Collaboration, Attention To Detail, Problem Solving, Follow Through, Computer Literacy
Specialization
Candidates should have a high school diploma with some college preferred and a minimum of 2 years of experience in a healthcare setting. Strong organizational skills and proficiency in medical software applications are essential.
Experience Required
Minimum 2 year(s)
Patient Coordinator at H2 Health
Mayfield, Kentucky, United States - Full Time
Skills Needed
Customer Service, Appointment Coordination, Insurance Verification, Patient Records Management, Front Desk Operations, Interpersonal Skills, Communication Skills, Medical Terminology, Electronic Medical Records, Computer Skills, Confidentiality, Office Software Proficiency
Specialization
Candidates must have a high school diploma or equivalent, with a minimum of 1 year of experience in a healthcare or medical office setting. Knowledge of medical terminology and insurance processes, along with exceptional interpersonal and communication skills, are essential.
Patient Coordinator at PortmanDentex
City of Westminster, England, United Kingdom - Full Time
Skills Needed
Treatment Coordinator, Patient Care Advisor, Sales Experience, Customer Facing Environment, Caring Approach, Empathetic Approach, Communication Skills, Relationship Building Skills, Team Player, Exceptional Patient Care, Service Orientation
Specialization
Candidates should have previous experience as a Treatment Coordinator or in a customer-facing sales role. A caring and empathetic approach, along with excellent communication skills, is essential.
Experience Required
Minimum 2 year(s)
Patient Coordinator at Woolfson Eye Institute
Knoxville, Tennessee, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Medical Terminology, Medical Practice Procedures, Confidentiality, Team Player, Professionalism, Flexibility, Computer Proficiency, Telephone Systems, Office Equipment, Tact, Understanding, Patient Interaction, Chart Preparation, Appointment Scheduling
Specialization
A high school diploma or GED is required, along with knowledge of medical practice procedures and terminology preferred. Excellent communication and organizational skills are essential for this role.
Patient Coordinator at Elite Dental Partners
Orrville, Ohio, United States - Full Time
Skills Needed
Patient Care, Communication Skills, Insurance Knowledge, Customer Service, Microsoft Office, Dental Software, Scheduling, Payment Processing
Specialization
Candidates must have a high school diploma and at least two years of experience in a healthcare or customer service environment. Knowledge of dental insurance and proficiency in dental software are preferred.
Experience Required
Minimum 2 year(s)
Patient Coordinator at H2 Health
Fort Worth, Texas, United States - Full Time
Skills Needed
Customer Service, Appointment Coordination, Insurance Verification, Patient Records Management, Front Desk Operations, Communication Skills, Organizational Skills, Attention To Detail, Electronic Medical Records, Healthcare Knowledge
Specialization
A high school diploma or equivalent is required, with additional education in healthcare or administration being a plus. Previous experience in a healthcare setting and strong understanding of medical terminology and insurance verification processes are also necessary.
Patient Coordinator at Associates In Pediatric Therapy LLC
Terre Haute, Indiana, United States - Full Time
Skills Needed
Medical Office Experience, Scheduling Patients, Insurance Verification, Emr System, Time Management, Multi Tasking
Specialization
The ideal candidate should have prior medical office experience, including scheduling and insurance verification, as well as experience with an EMR system. Excellent time management and multi-tasking skills are also essential.
Patient Coordinator at Aspen Dental
Zephyrhills, Florida, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Time Management, Organization, Detail Oriented
Specialization
A high school diploma or equivalent is preferred, along with strong communication and interpersonal skills. Candidates must be organized, detail-oriented, and at least 18 years old.
Patient Coordinator at Aspen Dental
Pensacola, Florida, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Time Management, Organization, Detail Orientation
Specialization
A high school diploma or equivalent is preferred, along with strong communication and interpersonal skills. Candidates must be organized, detail-oriented, and at least 18 years old.
Patient Transporter at Sutter Health
Crescent City, Florida, United States - Full Time
Skills Needed
Patient Transport Policies, Equipment Knowledge, Data Interpretation, Written Communication, Verbal Communication, Time Management, Organizational Skills, Problem Solving, Team Collaboration, Patient Care, Regulatory Compliance, Privacy Protection, Monitoring Skills, Effective Communication, Task Prioritization, Independent Work
Specialization
A high school diploma or GED is required along with BLS certification. Candidates should possess strong communication skills and the ability to manage time effectively.
Patient Transporter at Sutter Health
, California, United States - Full Time
Skills Needed
Patient Transport Policies, Communication Skills, Time Management, Organizational Skills, Problem Solving, Teamwork, Attention To Detail, Patient Care, Safety Regulations, Equipment Handling, Data Interpretation, Prioritization, Monitoring, Collaboration, Health Information Privacy, Independent Work
Specialization
A high school diploma or GED is required, along with BLS certification. Candidates should possess strong communication, organizational, and problem-solving skills.
PATIENT ACCESS SPEC at Premier Health
Troy, Ohio, United States - Full Time
Skills Needed
Financial Counseling, Customer Service, Data Entry, Insurance Verification, Medical Terminology, Scheduling, Registration, Compliance, Confidentiality, Payment Collection, Financial Assessment, Technical Skills, Communication, Problem Solving, Typing, Windows Technology
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1-3 years of experience in customer service or related fields, and proficiency in Windows-based technology is necessary.
Patient Billing Rep at Winslow Memorial Hospital Inc
Winslow, Arizona, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Medical Billing, Collections, Payment Processing, Insurance Processing, Attention To Detail, Interpersonal Skills, Customer Service Skills, Organizational Skills, Time Management Skills, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Hospital Software Proficiency, Cash Handling, Cash Reconciliation
Specialization
Candidates should have a high school diploma or equivalent and two years of experience in a healthcare environment, particularly in billing or collections. Familiarity with medical billing and strong communication skills are also required.
Experience Required
Minimum 2 year(s)
PATIENT COORDINATOR at Georgia Urology PA
Woodstock, Georgia, United States - Full Time
Skills Needed
Patient Care, Customer Service, Data Management, Appointment Scheduling, Insurance Verification, Medical Records, Hipaa Compliance, Time Management, Organizational Skills, Communication Skills, Team Collaboration, Computer Literacy, Nextgen Emr, Professionalism, Follow Through, Fast Paced Environment
Specialization
Candidates should have a high school diploma with some college preferred and a minimum of 2 years of experience in a healthcare setting. Proficiency in medical software applications and excellent organizational skills are also required.
Experience Required
Minimum 2 year(s)
Patient Coordinator at Simply Dental
Lowell, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Dental Office Experience, Appointment Scheduling, Insurance Verification, Patient Billing, Organizational Skills, Team Coordination, Reception Duties, Mail Management, Patient Greeting, Marketing Event Participation, Paperwork Organization, Clinic Support, Positive Energy, Enthusiasm
Specialization
Candidates should have at least one year of experience in a dental office and a working knowledge of dental practice management software. Superior communication skills and a positive attitude are essential for establishing rapport with patients and staff.
Patient Service Rep at Prevea Health
Green Bay, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Empathy, Multi-tasking, Teamwork, Critical Thinking, Computer Skills, Telephone Skills

Industry

Hospitals and Health Care

Description
This position is full-time, 40-hours per week. It is full-time benefit eligible. Patient Service Representative -------------------------------------------------------------------------------- Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. What you will do * Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. * Obtain and confirm accurate demographic and insurance coverage information. * Route medical inquiries, complaints & messages to appropriate parties. * Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. * Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. * Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues * Schedule and confirm patient appointments. * Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications * High School Diploma and/or GED Required Experience Qualifications * 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred Skills and Abilities * Display proficient telephone and computer skills with clear and professional speaking abilities. * Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. * Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. * Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. * Capable of effectively and positively interacting with staff members throughout the company. * Promote teamwork and provide a supportive environment throughout the organization. * Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately. * Able to work independently and think critically using provided information. Physical Demands * Sit - Constantly * Stand - Rarely * Walk - Rarely * Drive - Rarely * Climb (Stairs/Ladders) - Rarely * Bend (Neck) - Frequently * Gross Manipulation (Hands/Arms) - Rarely * Squat - Rarely * Twist/Turn (Neck) - Occasionally * Lift/Carry 0-10 lbs. - Rarely * Lift/Carry 11-25 lbs. - Rarely * Lift/Carry 26-35 lbs. - Rarely * Push/Pull up to 10 lbs. - Rarely * Push/Pull 11-25 lbs. - Rarely * Push/Pull 26-35 lbs. - Rarely * Reach (Above shoulder level) - Rarely * Reach (Below shoulder level) - Constantly * Simple Grasping (Hands/Arms) - Constantly * Fine Manipulation (Hands/Arms) - Constantly * Gross Manipulation (Hands/Arms) - Constantly Working Conditions * Noise - Occasionally Travel Requirements * 5% Hearing Requirements * Hears Whispers < 3 feet - Constantly * Hears Whispers 3-8 feet - Constantly Vision Requirements * Color Discrimination - Constantly * Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly * Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Responsibilities
The Patient Service Representative (PSR) is responsible for welcoming, registering, and scheduling patients and/or visitors. This role acts as a liaison between patients and medical staff, ensuring a positive first impression for anyone using Prevea Health services.
Patient Service Rep at Prevea Health
Green Bay, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication, Empathy, Multi Tasking, Teamwork, Critical Thinking, Computer Skills, Telephone Skills
Specialization
A High School Diploma and/or GED is required, along with 1-3 years of experience in customer service, insurance, or a healthcare setting preferred. Proficient telephone and computer skills, along with exceptional customer service abilities, are essential.
Patient Coordinator at Elite Dental Partners
Saint Charles, Missouri, United States - Full Time
Skills Needed
Patient Care, Communication Skills, Insurance Knowledge, Customer Service, Microsoft Office, Dental Software, Scheduling, Payment Processing
Specialization
A high school diploma is required, with a preference for additional education in business or healthcare. Candidates should have at least two years of experience in a relevant field and excellent communication skills.
Experience Required
Minimum 2 year(s)
Patient Cooridnator at Soleo Health Inc
Tempe, Arizona, United States - Full Time
Skills Needed
Data Entry, Healthcare Scheduling, Communication Skills, Multitasking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Home Infusion Experience, Customer Service, Planning, Organizing, Coordinating, Collaboration, Problem Solving, Attention To Detail, Geographical Knowledge
Specialization
A high school diploma or equivalent is required along with prior healthcare scheduling and home infusion experience. Strong communication skills and basic computer skills are also necessary.
Experience Required
Minimum 2 year(s)
PATIENT ACCESS SPEC at Premier Health
Middletown, Ohio, United States - Full Time
Skills Needed
Customer Focus, Patience, Composure, Compassion, Time Management, Interpersonal Savvy, Functional Skills, Technical Skills, Financial Assessment, Registration, Insurance Verification, Medical Procedures, Confidentiality, Privacy Rights, Financial Counseling, Scheduling
Specialization
A high school diploma or GED is required, with an associate degree preferred in healthcare or a related field. Candidates should have 1-3 years of job-related experience, particularly in customer service or medical office settings.
Patient Coordinator at BASS MEDICAL GROUP
Dublin, California, United States - Full Time
Skills Needed
Medical Experience, Customer Service, Communication Skills, Insurance Verification, Electronic Health Records, Medical Billing, Hipaa Regulations, Medical Terminology, Computer Skills, Typing Skills, Mathematical Computations, Oral Instructions, Written Instructions, Business English, Spelling
Specialization
Candidates must have previous medical experience in an outpatient office setting and possess excellent telephone communication skills. A positive attitude, reliability, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
PATIENT COORDINATOR at Georgia Urology PA
Fayetteville, Georgia, United States - Full Time
Skills Needed
Patient Care, Customer Service, Data Management, Appointment Scheduling, Insurance Verification, Emr Proficiency, Hipaa Compliance, Organizational Skills, Time Management, Professionalism, Communication Skills, Team Collaboration, Attention To Detail, Problem Solving, Follow Through, Computer Literacy
Specialization
Candidates should have a high school diploma with some college preferred and a minimum of 2 years of experience in a healthcare setting. Strong organizational skills and proficiency in medical software applications are essential.
Experience Required
Minimum 2 year(s)
Patient Coordinator at H2 Health
Mayfield, Kentucky, United States - Full Time
Skills Needed
Customer Service, Appointment Coordination, Insurance Verification, Patient Records Management, Front Desk Operations, Interpersonal Skills, Communication Skills, Medical Terminology, Electronic Medical Records, Computer Skills, Confidentiality, Office Software Proficiency
Specialization
Candidates must have a high school diploma or equivalent, with a minimum of 1 year of experience in a healthcare or medical office setting. Knowledge of medical terminology and insurance processes, along with exceptional interpersonal and communication skills, are essential.
Patient Coordinator at PortmanDentex
City of Westminster, England, United Kingdom - Full Time
Skills Needed
Treatment Coordinator, Patient Care Advisor, Sales Experience, Customer Facing Environment, Caring Approach, Empathetic Approach, Communication Skills, Relationship Building Skills, Team Player, Exceptional Patient Care, Service Orientation
Specialization
Candidates should have previous experience as a Treatment Coordinator or in a customer-facing sales role. A caring and empathetic approach, along with excellent communication skills, is essential.
Experience Required
Minimum 2 year(s)
Patient Coordinator at Woolfson Eye Institute
Knoxville, Tennessee, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Medical Terminology, Medical Practice Procedures, Confidentiality, Team Player, Professionalism, Flexibility, Computer Proficiency, Telephone Systems, Office Equipment, Tact, Understanding, Patient Interaction, Chart Preparation, Appointment Scheduling
Specialization
A high school diploma or GED is required, along with knowledge of medical practice procedures and terminology preferred. Excellent communication and organizational skills are essential for this role.
Patient Coordinator at Elite Dental Partners
Orrville, Ohio, United States - Full Time
Skills Needed
Patient Care, Communication Skills, Insurance Knowledge, Customer Service, Microsoft Office, Dental Software, Scheduling, Payment Processing
Specialization
Candidates must have a high school diploma and at least two years of experience in a healthcare or customer service environment. Knowledge of dental insurance and proficiency in dental software are preferred.
Experience Required
Minimum 2 year(s)
Patient Coordinator at H2 Health
Fort Worth, Texas, United States - Full Time
Skills Needed
Customer Service, Appointment Coordination, Insurance Verification, Patient Records Management, Front Desk Operations, Communication Skills, Organizational Skills, Attention To Detail, Electronic Medical Records, Healthcare Knowledge
Specialization
A high school diploma or equivalent is required, with additional education in healthcare or administration being a plus. Previous experience in a healthcare setting and strong understanding of medical terminology and insurance verification processes are also necessary.
Patient Coordinator at Associates In Pediatric Therapy LLC
Terre Haute, Indiana, United States - Full Time
Skills Needed
Medical Office Experience, Scheduling Patients, Insurance Verification, Emr System, Time Management, Multi Tasking
Specialization
The ideal candidate should have prior medical office experience, including scheduling and insurance verification, as well as experience with an EMR system. Excellent time management and multi-tasking skills are also essential.
Patient Coordinator at Aspen Dental
Zephyrhills, Florida, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Time Management, Organization, Detail Oriented
Specialization
A high school diploma or equivalent is preferred, along with strong communication and interpersonal skills. Candidates must be organized, detail-oriented, and at least 18 years old.
Patient Coordinator at Aspen Dental
Pensacola, Florida, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Time Management, Organization, Detail Orientation
Specialization
A high school diploma or equivalent is preferred, along with strong communication and interpersonal skills. Candidates must be organized, detail-oriented, and at least 18 years old.
Patient Transporter at Sutter Health
Crescent City, Florida, United States - Full Time
Skills Needed
Patient Transport Policies, Equipment Knowledge, Data Interpretation, Written Communication, Verbal Communication, Time Management, Organizational Skills, Problem Solving, Team Collaboration, Patient Care, Regulatory Compliance, Privacy Protection, Monitoring Skills, Effective Communication, Task Prioritization, Independent Work
Specialization
A high school diploma or GED is required along with BLS certification. Candidates should possess strong communication skills and the ability to manage time effectively.
Patient Transporter at Sutter Health
, California, United States - Full Time
Skills Needed
Patient Transport Policies, Communication Skills, Time Management, Organizational Skills, Problem Solving, Teamwork, Attention To Detail, Patient Care, Safety Regulations, Equipment Handling, Data Interpretation, Prioritization, Monitoring, Collaboration, Health Information Privacy, Independent Work
Specialization
A high school diploma or GED is required, along with BLS certification. Candidates should possess strong communication, organizational, and problem-solving skills.
PATIENT ACCESS SPEC at Premier Health
Troy, Ohio, United States - Full Time
Skills Needed
Financial Counseling, Customer Service, Data Entry, Insurance Verification, Medical Terminology, Scheduling, Registration, Compliance, Confidentiality, Payment Collection, Financial Assessment, Technical Skills, Communication, Problem Solving, Typing, Windows Technology
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1-3 years of experience in customer service or related fields, and proficiency in Windows-based technology is necessary.
Patient Billing Rep at Winslow Memorial Hospital Inc
Winslow, Arizona, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Medical Billing, Collections, Payment Processing, Insurance Processing, Attention To Detail, Interpersonal Skills, Customer Service Skills, Organizational Skills, Time Management Skills, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Hospital Software Proficiency, Cash Handling, Cash Reconciliation
Specialization
Candidates should have a high school diploma or equivalent and two years of experience in a healthcare environment, particularly in billing or collections. Familiarity with medical billing and strong communication skills are also required.
Experience Required
Minimum 2 year(s)
PATIENT COORDINATOR at Georgia Urology PA
Woodstock, Georgia, United States - Full Time
Skills Needed
Patient Care, Customer Service, Data Management, Appointment Scheduling, Insurance Verification, Medical Records, Hipaa Compliance, Time Management, Organizational Skills, Communication Skills, Team Collaboration, Computer Literacy, Nextgen Emr, Professionalism, Follow Through, Fast Paced Environment
Specialization
Candidates should have a high school diploma with some college preferred and a minimum of 2 years of experience in a healthcare setting. Proficiency in medical software applications and excellent organizational skills are also required.
Experience Required
Minimum 2 year(s)
Patient Coordinator at Simply Dental
Lowell, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Dental Office Experience, Appointment Scheduling, Insurance Verification, Patient Billing, Organizational Skills, Team Coordination, Reception Duties, Mail Management, Patient Greeting, Marketing Event Participation, Paperwork Organization, Clinic Support, Positive Energy, Enthusiasm
Specialization
Candidates should have at least one year of experience in a dental office and a working knowledge of dental practice management software. Superior communication skills and a positive attitude are essential for establishing rapport with patients and staff.